Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
On the final evening of Knowledge 26, Idris Elba stepped behind a set of turntables at the Sphere in Las Vegas. Most people in the audience knew him as an Emmy nominated actor and, more recently, as a ServiceNow spokesperson. Fewer knew he's been ...
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spent the better part of three decades building tec...
Hello everyone,We are configuring the Home page in Business Continuity Workspace and would like to adjust the “Crisis events overview” card. https://www.servicenow.com/docs/r/governance-risk-compliance/home-page-uib-ws.htmlOur goals are:to remove s...
knowledge article could not able to see the Checkout button. user is part of ownership group. I guess users who part of the ownership group they can able to see the check out button. please help me on this.
Hello Community, I am hoping someone else can help confirm the same issue I am facing in two separate instances of ServiceNow Australia, both Patch 1 and 2 in both Edge and Chrome.Plugins Required - Operational Technology Manager (Contains required d...
Hi Community,I have a reporting requirement where I need to identify incidents that originally started with a specific Assignment Group (Service Center OR Service Desk), even if the incident was subsequently reassigned to another group.RequirementFo...
Hi,I am received a failed to install email for any plugin.Anyone experiencing this? and how to solve it? ThanksKind RegardsMohamed G.
I have created a Predictive Intelligence Similarity Model to identify similar incidents.My requirement is to identify an incident as Recurring when similar incidents meet certain conditions such as same CI/Service, Assignment GroupI am now looking fo...
This article is brought to you by the letters A and I ... How do we model AI in CSDM?What is an AI Asset?Where to I put my Agents? Hot off the press... here is a summary overview of the ServiceNow AI Platform in the context of Enterprise and Busine...
Field highlighting does not work for reference fields in workspaces list view in HR Agent Workspace but works for Incidents in SOW. Any ideas how to highlight reference fields in the list view?
Users are reporting receiving an unsaved data warning pop up when they are simply exporting data from a data visualization. Has anyone else experienced this? According to AI this is something that would have to be addressed by ServiceNow in a patch?...
An Add Approver and Remove approver butons have appeared in the SOW after installing the project workspace. how do I hide these (especially because the Add approver does not work in the SOW, i can only presume it is calling a page from the Project wo...
I have created a role that contains the Impersonator role (Non-Access Role → Contains Role → Impersonator).In a catalog form, I have a Role variable that references the Contains Role table.This catalog item is used for creating time-related user role...
During this Pro Dev Academy we will live-build an ITSM enhancement from empty directory to deployed instance. Using Claude Code and the ServiceNow SDK, we'll scaffold an app, generate the logic and flows, and deploy, all from natural-language prompt...
Summary: Even though Change and Problem Management Plugins are enabled, we are unable to use Change & Problem Management Features Symptoms: We do not see change and problem navigation menus in Navigation filterWe do not see problem_id, caused_by, rfc...
Hello all,I’m new to ServiceNow and working on a Workday integration.The data from Workday is being inserted into a staging/import set table, and I have a Transform Map configured to move the data to the target table.The Transform Map seems to be run...
Hi, I created stages in my workflow as shown below. The stages are displaying correctly on the RITM record, however, they do not appear when a request is submitted through Employee Center. I have already verified that the stages exist in the stage ...
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