EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
ServiceNow's Security & Risk Customer Community Event: Nexus Security & Risk As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges has never been more important. We'd like to invite our Servi...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, the Now Platform’s new AI-powered, voice‑enabled co...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Dear Experts, I am running into an issue. I drew a notification script for specific user groups.. The notification is getting triggered to a specific group e mail address in CC but when the priority is raised, the notification is going to the group ...
Overview If you've managed ITIL licensing in ServiceNow long enough, you've probably asked some version of this question: how many of my ITIL holders do ITIL work? Did we create groups where only a handful of the individuals in that group are doing m...
Looking for some assistance as it relates to using templates for Article Creation using the advanced editor in Knowledge Center. We have several teams that use templates (via the toggle template option) for article creation. If they attempt to grab t...
Recently, we had an update that caused my IT team to lose access to their report dashboards. This update also caused an error message when they were trying to select an end user when creating an incident. I included the second part as context to the ...
You can register here for either or both webinars here. Bookmark this page for on-demand webinars for Third-Party Risk Management (TPRM) and Business Continuity Management (BCM) / Operational Resilience coming soon! Webinar: What’s New in the Austra...
Executive summary ServiceNow CMDB ships with roughly a dozen out-of-the-box classes for modeling storage infrastructure. They look similar at first glance — cmdb_ci_disk versus cmdb_ci_storage_disk, cmdb_ci_storage_container versus cmdb_ci_storage_po...
Greetings, I am exporting a list of tickets, and want to export the information about groups that worked on each of the tickets. I did some digging and the 'Metrics Timeline' looked promising but I don't know how to export it for all the tickets. Tha...
My production instance was on older watermark format which was not using random formatting and recently we upgraded to Random Watermark Support plugin, which means system is generating random watermark. But will the system still support emails coming...
Hi Community, I just want to know, what is working behind the idea to demand conversion. How the fields get copied from Idea to Demand. Please advice @Namita Mishra @Ankur Bawiskar Thanks,Reena
Hello Community, Is it possible to roll back a data privacy clone in a sub production instance? It looks like the job can be rolled back but the data doesn't actually change. Thanks,Heather
Hello! I’m trying to determine which data visualizations are used on each dashboard and which tab they are located in by looking at ServiceNow tables, but I’m not seeing this information clearly.Specifically:I expected to find relationships between d...
Is anyone successfully using the Lenovo Service 360 integration to get sales order information? I've installed and registered, but have heard nothing back from Lenovo in over two weeks, and their support contact doesn't respond.
AI Control Tower is your view to manage everything AI in your organization and drive speed and innovation. Join this webinar to see demos of the latest capabilities in the areas of AI strategy, governance, inventory, risk and compliance, value, and ...
What’s New in the Australia release for Integrated Risk Management (IRM) and Common Core Join us for an exclusive release overview of IRM, including both foundational and AI-embedded features for faster, more efficient risk management across the ...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
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