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Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

  • Article

Agent Client Collector - Excluding a workstation from discovery

Is there a way to exclude a specific workstation from ACC discovery other than uninstalling the agent?  I did see an article that talked about the enable_silent_mode property in the acc.yml file... but it looks like that property doesn't exist on the...

  • Question

RTD issue after upgrade latest version of Service bridge plugin

after update service bridge plugins in provider & consumer instances.  Remote task definition is not showing on flow designer in provider instance .it causes creation of remote task.What could be the issue here. 

  • Question

Enforce email format/template for manually created emails

When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):we would like to use   

  • Question

PA REPORT HELP. Incident user report

Need help creating a Data Visualization.  I need to answer the following questions 1. Date / Time When all users in support group xyz get assigned incident2. Incident state - Changes duration.. Meaning.. How long in WIP, onhold etc Adding pic for att...

  • Question
  • Performance Analytics

Hide Conversational Panel in Service Operations Workspace or Agent Workspace

Hi All, We are looking to have the conversation panel closed when a chat has been moved to closed complete state. May I please know if anyone has any information on how this chat window can be made collapsible or hidden once the agent closes the inte...

  • Question
  • Agent Workspace
  • Service Operations Workspace

Authentication for Google A2A – ServiceNow as Secondary Agent

As part of our December 2025 release of Now Assist AI Agents, we’re introducing AI agent interoperability over the Google Agent2Agent protocol. Follow the below instructions to set up your ServiceNow AI Agents as secondary agents (acting as A2A serve...

  • Article
  • Best Practices
  • Getting Started

Cancel Button in Service Portal

When a user creates a request or incident in the Service Portal and later wants to cancel it, a Cancel button should be available in the Service Portal. Please let me know if there are any solutions for this.

  • Question

Is the software model field in the discovery model table deprecated?

I came across this KB article: FAQ: Software Model field in the Software Discovery Model Table not populating - Support and Troubleshooting where it states:4. Do you find Software Model field updated in Software Discovery Models table.Take a note tha...

  • Question

New domain being added to our instance

HI,We have to add another domain to our instance. We want to be able to send an email to open an incident which we are doing now. We are forwarding anew email address from a different domain and ServiceNow is not accepting it. Looking for guidance fr...

  • Question
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