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Featured USEM - Release Highlights and Upgrade Information

IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...

Article
Unified Security Exposure Management
USEM
VR
Vulnerability Response

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured Software Asset Management: On Demand

Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Kiosk brands

Which physicaldevice kiosks are used while implementing servicenow wsd ? Other than ipad or android tablets ( looking for entire package including stand badge printer …)

Question

is there a way to add assigned to field in the group by in portfolio planning workspace

Hi, I am trying to add 'assigned to' field in the group by in portfolio planning workspace from the portfolio planning config but I dont see it in available bucket. I want to gropup projects by assigned to.

Question

ServiceNow Exchange: Platform Academy: AWF - Fair and Intelligent Ticket Distribution Across Teams

Help Allocate Work is a platform agentic workflow that empowers supervisors and agent managers to distribute work fairly, intelligently, and at scale — without the limitations of manual or rules-based approaches. In this session, we'll explore h...

Event
Academy
Virtual
Webinar

Orca Security for Vulnerability Response Plugin Update to 3.3.0

Hello All, Need some advise on the Orca Plugin Upgrade. We have been on 3.2.0 and it was working as expected, but when we updated it to the current version, everything that is related to the Orca scans fell apart like the count on the VUL scans star...

Question

Risk Workspace in the Risk Management Workspace

The IRM: Risk Management Workspace is a role-based, single-pane experience built on NowExperience UI for risk professionals. Introduced in the Rome release, it lets risk stakeholders view risk posture, execute assessments, monitor KRIs and KCIs, mana...

Article
Compliance and Risk
GRC
Integrated Risk Management (IRM)
IRM
Risk Management

Platform Analytics migration "Use custom formatting" defaults to true

Hello everyone, I am working with Performance/Platform Analytics and I am trying to use more of the latter. Therefore I have started migrating some of our dashboards, but it defaults the "Use custom formatting" to be set to true. This is very frustra...

Question
Performance Analytics
Platform Analytics
Zurich

IH-ETL Guided Setup Step 6 - Copy Mapping

How to Copy (Duplicate) Feed Overview The Copy Feed (also referred to as “Duplicate ETL Transform Map”) feature in IntegrationHub ETL allows users to create a new ETL transform map by cloning an existing one. The new map inherits the full mapping c...

Article

USEM - Release Highlights and Upgrade Information

IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...

Article
Unified Security Exposure Management
USEM
VR
Vulnerability Response

Performance Analytics Breakdown Relations not working

I've created an Automated Indicator for Daily New Calls. I've created 2 breakdowns:Site Agent: the elements are the desk agents. I'm able to see each agent with their number of calls.Hour of Day: this is a scripted breakdown using a bucket group. Thi...

Question

Resolved! business rule which checks all the fields mandatory are empty or not

I want to write a business rule where the condition is: Status is progress In the script part I want to check whether the mandatory fields are empty or not. If empty it should show popup that "Please fill the mandatory fields" then update the mandato...

Question

Risk Response in IRM Risk Management

Risk Response in ServiceNow IRM is the structured process that kicks in once a risk assessment is complete and the residual risk exceeds your defined appetite. It's the "now what?" step where your team decides whether to mitigate, avoid, transfer, or...

Article
GRC
Integrated Risk Management (IRM)
Risk Management

KB categories importing by using Transform map

Hi Team, We are trying to load the knowledge base category in servicenow by using transform map. Record is getting created in ServiceNow but the parent id is empty. Could anyone please help me resolve the issue.

Question

How to Retrieve Caller Name in Fix Script (GlideRecord)

How to Retrieve Caller Name in Fix Script (GlideRecord) Hi everyone,I’m working with a Fix Script where I’m querying records from the incident table using GlideRecord.I want to retrieve the caller’s name (display value) from the caller_id reference f...

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