Products

Featured Now Available: Microsoft Defender Incident ingestion integration for Security Operations

We are excited to announce the general availability of the Microsoft Defender Incident ingestion integration with ServiceNow Security Incident Response (SIR). This integration brings unified, bi-directional alert and incident synchronization between ...

Article

Featured ServiceNow EmployeeWorks: Introducing Employee Slate

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

blog

Featured New versions of ServiceNow-integrated third-party models available

What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...

Article

Featured What's New in Now Assist for Creator: Australia GA Release (May 2026 Store Release)

What's New in Now Assist for Creator: Australia GA Release (May 2026 Store Release) Test Agent, in-app agents, MCP client, semantic search, and a wider Build Agent footprint across the platform. Table of contents OverviewThe road to Australi...

Article

Featured Build Agent in ServiceNow: Getting Started Guide - Australia GA

Build Agent in ServiceNow: a practical guide to getting started A working reference for the Australia GA release, covering Build Agent end to end across ServiceNow Studio and the IDE. With the Australia release now generally available, Build A...

Article

Unable to Set "Work Notes" mandatory for sc_task table

Hi @everyone,Can any one help me on how to make mandatory "work notes" in sc_task table by using UI action. I tried i am able to set "Notes" section instead "work Notes".function onclieck(){g_form.setmandatory('work_notes');}

Question

Workspace - How to modify the Export modal popup on List

In Service Operations Workspace, under the List Context Menu, we have an Export button which opens a modal. Requirement is to modify some code in this popup to do some validations. How do we find this modal popup page? This isn't available in the UI...

Question
User Experience and Design

Rich Text in Platform Analytics - issue is no new typed text is showing in it

I want to add new text in Rich Text and KBA with hyperlink in it. Issue - In the Platform Analytics dashboard, a new Rich Text widget was added. When editing the widget using the Edit HTML option and adding text, the changes are saved/applied, but t...

Question

Now Assist Generate resolution notes (ITSM) displaying JSON

Hello All, We have enabled the Now Assist Generate resolution notes (ITSM) and we have setup the" extended tables support" option, currently it works as planned on our extended table resolution notes are generated using activities and other fields h...

Question
Now Assist

User name breaks mid-word in ESC portal header (desktop UI issue)

We are facing a UI issue in the ServiceNow ESC portal header/profile section on desktop view. The user name displayed in the header is breaking incorrectly across multiple lines, with the text splitting mid-word instead of wrapping or displaying clea...

Question

Replacement of Agile Development 2.0

We are using DPR integrated with Agile Dev 2.0 to pull Epics/Stories into releases. With Agile Dev 2.0 being deprecated, we need clarity on:Which one will replace Agile Dev 2.0 as the supported planning tool for DPR? If so could you provide more det...

Question

Redirect to CSM/FSM Configurable Workspace when clicked on data visualization

We have a requirement to redirect users to the CSM/FSM Configurable Workspace when click on data visualization. Currently when we click on it, it redirects to the default list view and further redirects to default view of the form after clicking on t...

Question

Resolved! How to Implement Google reCAPTCHA on a public-facing UI Page

Good Morning Everyone, I am trying to implement Google reCAPTCHA on a public-facing UI page where a user needs to go through the "I am not a robot" checkbox before submitting a form. This form is available to all users, so we are trying to implement ...

Question

Search Context

Hello Everyone, I wanted to inquiry about my search context under my scoped application, why can't i add a resource configuration under the resource configurations related list? i want to achieve my goal in adding a resource configuration and then sp...

Question

Report on Item Variables in the Service Catalog with a Database View

Your company might have a need to report on Service Catalog Variables, one example for a use case might be to predict future requests to stock up on the right product.Historically, it has been tricky to generate these kinds of reports in ServiceNow a...

blog

Steps required to make software complaint in sampro.

I want to make software complaint in SAMPRO and attached screenshots of the data from the relevant tables. Please review them and let me know the steps I should follow so I can use the same process for other software complaints. Let me know if you ne...

Question

I want to show field data to users for custom role

Hi Team, I have catalog form, where one variable is reference to cmdb_ci table, for that table user is not having access, so that he is not able to view any record on that table, it is showing as empty. for this I have created a read ACL, and I have ...

Question

Is my current service structure aligned properly to the CSDM?

Hey everyone! After the post a couple weeks back about business applications and service instances, I have been trying to dig deeper into the conversations here and make sure I'm not misunderstanding anything else. That said, I am also trying to come...

Question

Pattern Designer model_id

Hello,I would like to set the model for an SNMP device in Pattern Designer.I can read the model via sysdescr, but I can’t enter this value directly under $cmdb_ci_ip_switch[*].model_id. To do that, I would need to know the model_id.This is, of course...

Question

Resolved! RITM should be in open state when any manual task is open

Hi All I have a task that RITM should stay in Open state until all the tasks will be closed.Tasks are mainly created by workflow but there is also possibility to create task manually from RITM.Workflow automatically close the RITM when all of the wor...

Question