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Welcome to the Flow community. To access the community click the "Join Community" button at the top...
3 PostsEmployees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...
Gatekeeper to Guide: Onboarding Your Business Process Owners into Catalog Builder Platform Academy | July 30, 2026 Your service catalog shouldn't have a single point of failure—and for many organizations, it does. In this Platform Academy session, ...
INSIGHT-TO-ACTION · SERVICENOW x GOOGLE CLOUD Predictive Maintenance for Retail Refrigeration: Catching Compressor Failures Before They Happen How a BigQuery ML model and a ServiceNow AI Agent turn a 48-hour failure prediction into a dispatched, ver...
August 11th, 2026 - What's New in ATF: Modern UI Testing and Automated Test Maintenance Platform Academy | August 11, 2026 Testing just got a whole lot smarter. In this Platform Academy session, we explored the latest advancements in the ServiceN...
Hello,Is there any way to make Add link in work note the default action in Service Operations Workspace (SOW), replacing Attach and add link in comment, so that it is displayed directly instead of requiring users to click the three-dot (⋮) menu?
A question that popped up on the SNDevs Slack community was a method to have a select all ability for a list collector within a catalog item. This can be done via a simple script include and a catalog client script that performs a GlideAjax call. Scr...
Faster incident resolution with AI is closer than you think. Out-of-the-box AI capabilities for Incident Management, including incident summarization and categorization, are ready to activate today. In this session, ServiceNow product experts will ...
Hey community, I am troubleshooting an issue in CSM portal. The 'Notification' button in the header isn't available for most of the external users - users who are stored in 'customer_contact' table.Interestingly, we have a 'test user' who is able to ...
My dashboard shows tasks of 5 types - incidents, change, problem, etc. I want to be able to filter the entire thing based on specific assignment groups. However, when I select assignment group for the filter (or task>assignment group) it lists EVERY ...
Hello everyone! I was hoping to get some feedback. I'm currently going through by hand and determining our Service Instances here at the University - namely our Application Services. In doing so, I'm also trying to align them appropriately with eithe...
The pace of change isn’t slowing down — and neither should your strategy. Whether you’re navigating budget pressure, competing priorities, or the push to do more with AI, the SPM & CWM Vision Series is built for leaders and practitioners who need the...
Hello all! I am helping to redesign my organization's review process for our knowledge articles and would like some advice from those of you who already have a good process in place at your organization on how you utilize the "Valid to" field. I know...
Seems like our active directory integration to ServiceNow is not working in regard to disabling user ServiceNow account when user is disabled in Active Directory, Please help.
Hello Community, Happy Thanksgiving! 1. I wanted to understand if we have to design process for Journeys and Life Cycle events, what should be the process - How to capture requirements, is there a template? how to conduct workshops, is there a templa...
I want to have an RITM created when an external user sends an email to our dedicated mailbox.i ma able to see the mail in the email logs with type as ignored.I have tried creating a user profile to default to when an email from external vendor is sen...
Underneath every Risk product sits a range of ServiceNow Platform features that can help you improve the impact of your organization’s Risk program. Need help sorting through which ones could have a real impact on your Risk program? Then read on....
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