Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Employee Journeys for EmployeeWorks- Feature Spotlight

Employee Journeys, now native in EmployeeWorks Feature Spotlight ServiceNow EmployeeWorks is the new AI front door for the enterprise — a next-generation, AI-powered employee experience where you simply describe what you need, and it gets done. B...

Article

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

Question

Featured ServiceNow Impact: What's New in the Q4 2026 Releases

What's New in the Q4 2026 Release Faster setup. Smarter scores. Clearer value. Get the Impact App on the ServiceNow Store → We are excited to announce a host of new ServiceNow Impact capabilities in the Q4 2026 Release! What's new Here's w...

blog
ServiceNow Impact

Featured What's New in ServiceNow Otto for Creator: Brazil EA Release (October 2026 Store Release)

What's new in ServiceNow Otto for Creator Brazil Patch 1 (EA) and Australia Patch 7 (October 2026 store release) Jump to SPP availability Prompts and sessions Studio Also in this release now[dev]26 New to the series? The ServiceNow Otto for Crea...

Article

Request for Help Recovering My Reclaimed PDI and App Engine Studio Project

Hello ServiceNow Community,My PDI was recently reclaimed, and I lost access to my college major project built using ServiceNow App Engine Studio.I was unable to back up my application before the instance was reclaimed. Is there any possibility of rec...

Question

CWM templates not storing Task types properly?

Hi Everyone,I noticed when trying to save/apply CWM board templates, that if I create a CWM template from a board that has e.g. following item types enabled: Task, Story, Epic, Scrum Task, then I apply that template to another new board, only "Task" ...

Question

Image from record producer not showing in email notification

I have a record producer field that is an image type, users are supposed to optionally add an image and it will display in an email notification sent after the record producer is submitted.I'm having trouble with displaying the image in the email not...

Question
Service Catalog

ITOM restriction for AI Agents

Currently I'm working on Now Assist AI Agents. We have a requirement to build AI agent to handle events and create alerts based on the Events. Idea is like my agent should trigger whenever Event occurs. But I can't able to use em_events table at Now ...

Question

Unable to Edit Client Scripts in ServiceNow PDI – “Cannot edit in read-only editor”

Hi everyone,I'm facing an issue in my ServiceNow Personal Developer Instance (PDI) while creating or editing Client Scripts.Issue:When I open a Client Script in ServiceNow Studio, the editor displays the error:Cannot edit in read-only editorTroublesh...

Question

Knowledge Base View log data retention

I need to have the retention policy for records in the Knowledge Use [kb_use] table set to [time period] so the number of records in the table stay manageable.Acceptance criteria is like there are records in the [kb_use] table exactly [time period] o...

Question

What is 'Affected products' and 'Related Catalog items' related list in Knowledge article?

What is 'Affected products' (referring to Configuration items) and 'Related Catalog items' related list in Knowledge article? Whats the use of it?

Question

Employee Service Center - Banner Images Not show up

Is there some criteria in size or something. I want to display Banner images on my taxonomy and I have a thin banner in there but they don't display on the Taxonomy Page (emp_taxonomy_topic) any ideas? TIA

Question

DPR Release "Planned Start Date" and "Planned End Date" field visibility

Fields "Planned Start Date" and "Planned End Date" are selectable during the creation of a Release Template in DPR, but then the field is not editable and in most cases its not visible on a release record.Taking a stage oriented release as an example...

Question

Agentic Workflow returns duplicate responses intermittently

Hi Community, I am testing a ServiceNow Agentic Workflow and have observed that the agent occasionally returns the same response multiple times in the conversation, even though I expect only a single output. The issue is intermittent and does not hap...

Question

Requirement to add a google reCAPTCHA custom variable on public facing record producers

I have a requirement to add a google reCAPTCHA widget that can be called via a custom variable which is added to the record producer. So far I have managed to get the public widget created and loading a google reCAPTCHA but it is only working on auth...

Question
Customer Service Management
Customer Service Portals

Reference variables are not visible under GroupBy in platform analytics

Hi All, I am unable to group by reference type variables in platform analytics when I am selecting verical/Horizontal bar chart types. This worked in Xanadu version but now it is not working. If anyone else has run into this issue or if you have any ...

Question

UI Builder Workspace

In UI Builder, I have created a workspace dashboard using Data Visualization components, similar to Platform Analytics (as shown in screenshot SS1). I have added page variants that display records from a table and redirect users to a list view (as sh...

Question

Can I use WinRM instead of creating Windows credentials for Discovery?

Hi Team,We're planning to switch from WMI to WinRM for Windows discovery to avoid the dynamic port and firewall issues that come with WMI.We came across the MID Server parameter mid.windows.management_protocol and set it to WinRM as per the documenta...

Question

Does HAM Bulk Import support IT assets such as laptops, desktop computers, and printers?

We are looking for a quick and efficient way to bulk import IT assets into the Hardware Asset table (alm_hardware). Can we use the out-of-the-box Bulk Import functionality in the Enterprise Asset Management (EAM) Workspace to accomplish this? The ou...

Question