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What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...
You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Hi , I'm working on a custom workspace and I'm trying to configure attachment tab in side panel. I have configured the component but I'm not able to expand the tab. It would be great if I can steps on how it can be configured. I have attached the Scr...
Our Organization is moving to the Next Experience UI. A user noticed a change in the display of widgets (group by report). The total count is missing from the top.An inconvenience that will require us to update dashboards and add another widget to di...
FAILURE: Could not add user to group 'ABC_XXXX' while creating user with id '2e2a8a2c3b528710d078368c24e45aed'Group is active and Impersonate user checked
Hello Team, Please help me to understand how the data normalization been done once we get installed software data in cmdb_sam_sw_install table. Also for the un-normalized data what actions/steps one should follow to achieve 100% Normalization.
How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear It has been a long time coming for CSDM 5. We have laughed together, we h...
Hi everyone,I’m looking for a way to download or export a Flow Designer flow as documentation (for example, a PDF, XML, JSON, or any readable format).I’ve been exporting a PDF by using Ctrl+A and then Ctrl+P, but I have to manually expand every arti...
It's summer, and everyone is paddling out. AI agents, copilots, and autonomous workflows are everywhere. Every week brings another breakthrough, model, or reason to jump in. If you work with data, you've probably felt the pressure to catch the next w...
Hi everyone,We created new categories in our Knowledge Base and moved articles into them. After that, we deactivated the old categories.But the articles that were in those old categories did not deactivate — they’re still active/published. This ended...
The question is: Can we configure an approval task for a user who does not have access to ServiceNow?The user will not have any roles. The client would like to send an approval to an IT director by email, allowing the user to approve or reject direct...
Workflow Automation CoE > Flows > Best Practices > Logging and Reporting Flows Best Practices Logging and Reporting Check out this Workflow Academy video on Flow and Action Error Handling for detailed instructions on how to use Try and Go back to ...
This article is brought to you by the letters A and I ... How do we model AI in CSDM?What is an AI Asset?Where to I put my Agents? Hot off the press... here is a summary overview of the ServiceNow AI Platform in the context of Enterprise and Busine...
Most organizations want to take their business on an AI-powered journey. They're ready to go. But here's what happens: they hit the road in a car they haven't checked. The engine's sputtering. Nobody knows what parts do what or where the safety sy...
Hi All,I have run Discovery on a set of IP addresses, and the devices are successfully classified as Firewall . However, the CI creation fails during the Identification and Reconciliation (IRE) process with the following error:CMDB Identification Err...
Hi Community, This was the inbound email action written in servicenow for ritm creation: if(email.to.toLowerCase().indexOf("oracle.hris.cloudsupport@ajg.com")>= 0 || email.to.toLowerCase().indexOf("oracle.hris.projectsupport@ajg.com")>= 0 || email.to...
Hi Is it possible to link Software Entitlements to Contract records without SAM Pro? If so can anyone provide steps on how to do so? Thanks
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