Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Display RITM variable on Appoval form from service portal

Hello community,here i have admin role, so that i can see the ritm variables from Approval form from serviceportalwhen the end user opend approval form, he cant see ritm number and variableshow to fix this?here my requirement is to display ritm numbe...

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Incident record producer map assignment group

Hi community What is the best way to map incidents assignment groups from a record producer that will make sure all incidents have assignment groups Thanks in advance

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ACL not working Properly

I have created 3 read ACLs :1. Table level (none)2. Field level ( * ) 3. For category field specific I have given access to lab.admin role But while I am Impersonating the user with lab.admin role , I am not able to see Category field data ... Remai...

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What is this widget in Service Portal?

Please help me identify what widget is this in Service Portal.It has a tooltip of "Open Analytics Window" with a pie icon, located above the Performance Analyzer widget.I need help identifying it so I can control its role access. Thank you very much.

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Scoped Application Best Practice in ServiceNow Human Resources HRSD Applications

I am looking for best practice guidance. I am utilizing ServiceNow HR Lifecycle Events for a large project. Should all my customizations (integrations, flows, business rules, fields, etc.) be in a new scoped application? Or should I use the existing ...

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Human Resources Service Delivery
Scoped App Development
Scoped Application

Feasibility of Using CPQ Transaction Manager Without Salesforce Integration

Is it feasible to implement and use the CPQ Transaction Manager within a ServiceNow instance without integrating it with Salesforce?Could you provide insight into the set of fields and rules introduced by CPQ Transaction Manager, and clarify how thes...

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ServiceNow Career Guidance Needed

Hi everyone,I need some guidance from the community regarding my ServiceNow journey.I completed ServiceNow ITSM training in June 2025 and attended around 15 interviews. However, I faced rejections mainly due to lack of scripting knowledge, even thoug...

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Agentic AI: Virtual Agent with Multiple Shared Services Fallback within VA Conversation

I’m looking for best practice guidance on routing work across multiple Shared Services groups where we need more than one fallback option depending on the Shared Services area.What we are trying to achieveWe have multiple Shared Services teams (examp...

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User Field Empty SSO Software Subscription– Could This Be Due to Incomplete Entra ID Ingestion?

Hi everyone,We’re seeing an issue in SAM Pro where some User fields in software subscription records are empty, even though users exist in sys_user.Setup:Using SSO Integration Profile to bring in users from Microsoft Entra ID (Azure AD).Users are mat...

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MCP Server tools don't accept response from custom Now Assist skills

I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...

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Content tree component search filter option

Does anyone know if the Content Tree component has a built in search feature or do I need to add a separate input component? The information on Horizon makes it look like its built-in.

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How can we configure AI Search to Redirect Software Name Results to a Static Catalog Item

How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?

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Cannot edit script ChangeSuccessScoreUtils which is designed to customize

Hi,We have enabled Change Success Score feature for assignment groups and noticed that the interactive filter to show based on the assignment group is not working so I would like to overridesn_chg_score.ChangeSuccessScoreUtils method getDashboardURL ...

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ITSM Pro Change Success Score Dashboard issue

Hi,Assignment Group interactive filter is not filtering based on the assignment selected in the Change Success Score Dashboard. I would like to be able to edit sn_chg_score.ChangeSuccessScoreUtils script include and override method getDashboardURL to...

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Guide me how to send email and create a case.

We’re transitioning to ServiceNow, and I’m still getting familiar with it. Is there someone who could walk me through how to use it, including how to send emails and create a case

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