How can non ITSM users fill and submit incident forms?

[Navaneeth1]

Is there a way for regular ServiceNow instance users (without ITSM license) to create and submit an incident ticket of just the fields Short Description, Description, and a file attachment through form submission?

Can this be done through a portal page or some other page that only provides the users access to fill out this form and nothing else?

Thank you in advance!

[Harish KM · Accepted solution]

Hi @Navaneeth1 You can create a record producer on incident table and add it to Portal where end users can submit incident, Refer below documentation

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-manage...

[Navaneeth1]

@Harish KM ,

Thank you so much!

[Dr Atul G- LNG]

Hi @Navaneeth1 

Even email option also work here, try inbound action 

or Record producer both witll work.

A end user dont require any licence but can access SP and create incident. Please check OOTB Record producer.