Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Inquiries about Incident Template

JiangJiang
Tera Contributor

When creating an incident template, an admin role is required. Most fields cannot be configured by regular users when creating an incident template.

I would like to know about the areas of control mentioned above.

If we want regular users to also be able to create incident templates, what should we do?

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron

hi @JiangJiang 

 

AGLearnNGrow_0-1713519945769.png

 

 

Please check template specific roles.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

1 REPLY 1

Dr Atul G- LNG
Tera Patron

hi @JiangJiang 

 

AGLearnNGrow_0-1713519945769.png

 

 

Please check template specific roles.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************