Anyone has the OOB work flow for Asset Management -Servicenow SAM

[umaamit]

Hi All,

Want to know if anyone is having OOB workflow/process flow for ServiceNow SAM module. I am particular about, the below workflows -

1) Asset Management as a whole

2) Model workflow which is linked with SAM

3) Procurement workflow which is linked with SAM

4) Contract and License workflow for HW and SW

5) SCCM integration workflow with SAM module in detail

Please share the workflows.

Best Regards,

Uma Amit

[eri3]

Has anyone provided a response for this inquiry? I am looking for the same information.

[amullendarby]

The first four are covered in the Asset Management class, there is a module on each of those numbers. I would highly recommend that class based on what you need to know. It is a 3 day class that can be taken virtually where you get access to an instance and perform tasks related to those topics. Plus a great book that is yours to keep.

ServiceNow | Training | Asset Management, IT Asset Managers

As far as SCCM integration, here is a wiki article on the topic that might help.

Microsoft SCCM Integration 2012 - ServiceNow Wiki

If you have any specific questions on asset, then there is an entire subspace devoted to it.

Asset Management

[Community Alums]

There are not a lot of default Asset workflows in the system. This is partly because these workflows can vary so much from company to company. Fortunately, the platform is extremely flexible with regards to this, and you can build your processes out in the system pretty easily.

• As Alex Darby mentions, the Asset Management course could be a good place to start. If you are still unsure if this is right for you, you can check out this blog post: The Who, What, When, Where, and Why for Asset Management Training
• If you attended K15, you can download materials from my lab "The Secret Life of Company Assets" which covers in detail how to create workflows to make the lifecycle of your assets not so secret.
• If you need help to build out the processes that are correct for your organization, we have three and five day Asset and Configuration Management Best Practice Workshops where our experienced consultants (former asset and config practitioners) review your current environment and processes and help you to build a plan to build the governance around your asset and configuration management practices. This includes process, policy, education, reporting, and security.

[Damhoej]

Ben: is it possible that I can get a hold of your material??

I am trying to figure out the business processes of asset management (from I have a product I will create to the point where I have an asset I will create and deploy)