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Blue subcategory in sys_choice list

Michael M1
Giga Expert

(see attached screenshots)

I have a long list of assignment lookup rules for INC. All work fine except one particular subcat.

It shows up as blue (meaning it cannot find it) and reverts to the lower case value field (all the others show label).

If you look at the sys_choice table this subcat exists and is entered correctly. 

To be sure: I deleted both the sys_chocie entry and the lookup entry and added them using the GUI and choosing the the subcat and assignment group, etc. from the drop down lists. 

Anyone know what this is trying to tell me?

9 REPLIES 9

Is the subcategory active ?

yes

I had this on an lookup routine - but it was expected

My lookup had a table option and then the category and subcategory

Category and Sub Category were both empty until the table was populated and then it goes the relevant choices and uses the addOption to populate the two fields

Works fine in a form, but on the list view it was always blue

 

 

ARG645
Tera Guru

After reading all the content from this thread, I cant think of any reason why its showing up as blue. 

Contact HI support, they might be able to help you out. 

 

Ozgur Tutan
ServiceNow Employee
ServiceNow Employee

The reason is, once you change/delete the value of the choice, it will show in blue for previous records. But it will show in black for new created records.