How to auto assign a Incident to a group based on some conditions?

[Sachin27]

I want to know how to assign a incident to a group automatically when it is created

[Chandra Sekhar6 · Accepted solution]

This can be achieved by creating assignment rules (System Policy --> Rules --> Assignment) and create a record depending on the conditions you want to auto assign

Another way is using Advanced Work Assignment and I believe it works only in Agent Workspace

[Saurav11]

Hello

Below are the two ways

1) Assignmeny group rules https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/incident-management/task/t_DefinAnAssignRuleIncidents.html

2) business rule https://docs.servicenow.com/bundle/sandiego-application-development/page/script/business-rules/reference/r_HowBusinessRulesWork.html

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