How to make the URL Links on Standard Ticket Configuration for RITM tickets "CLICKABLE"?

Anastasia Ty-Ch
Tera Contributor

Hello!

We have added a variable on the sc_req_item table which is a URL Link. The function of this variable is to store ANY url's submitted by the users.

 

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We also added this variable on the Standard Ticket Configuration for RITM tickets but right now it's not "CLICKABLE". It only displays the URL but it doesn't work. How can we make it "CLICKABLE"?

 

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