If the Incident state is on hold for 3 days notification should be triggered to the caller

[Saikeerthana]

If the Incident state is on hold for 3 days email notification should be triggered to the caller

How can I achieve this?

Thanks in advance

[Sai Kumar B]

@Saikeerthana 

you can use flow designer for this

Flow Designer : Incident On Hold - Awaiting Caller Reminder Notification

[Sai Kumar B · Accepted solution]

@Saikeerthana 

Thanks for marking my response as helpful, You can mark it as correct and close the question loop so, it would help future readers as well.