In ATF, I want to create a new incident task under the incident what steps should i use to do it

kranthi2
Tera Expert

Hi,

In ATF, I want to create a new incident task under the incident what steps should i use to do it.

 

kranthi2_0-1710399278038.png

How to create a Noc incident task by clicking on the New button under the related list.

do we have any step for that?

 

Thanks,

 

1 ACCEPTED SOLUTION

Shaqeel
Mega Sage

Hi @kranthi2 

 

So after you have opened the required Incident though "Open existing record"

You need to click on New button of the Incident task.

Shaqeel_0-1710418223352.png

 

Use Click List UI Action.

Apply the following filter:

Shaqeel_1-1710418313766.png

It will click the new button on Task tab.

 

Mark Helpful/Solution 🙂

 

Regards

Shaqeel


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If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

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Regards

Shaqeel

View solution in original post

4 REPLIES 4

Vishwa Pandya19
Mega Sage

Hello,

You can use the following test steps in the same order:

1.  Open a New Form

2. Set Field values

3. Record Update

 

Ensure to put in the mandatory field values, else the record will not submit and the test will fail.

 

Please mark my answer as correct if it helps you.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @kranthi2 

 

You can use OOTB ATF suite

 

AGLearnNGrow_0-1710414774239.png

 

 

else

Open a new form - Incident table

Set value

Click UI action

 

AGLearnNGrow_1-1710414922011.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************

Shaqeel
Mega Sage

Hi @kranthi2 

 

So after you have opened the required Incident though "Open existing record"

You need to click on New button of the Incident task.

Shaqeel_0-1710418223352.png

 

Use Click List UI Action.

Apply the following filter:

Shaqeel_1-1710418313766.png

It will click the new button on Task tab.

 

Mark Helpful/Solution 🙂

 

Regards

Shaqeel


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel

Hi , I tried the same but am getting an error Release-> Parent is not found. Can you please help