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Inbound email action

Jenjoe12
Tera Contributor

‎12-04-2023 05:09 AM

We have an inbound action that creates incident ,we want to restrict this inbound action to execute only when the users are external .

We have tried to restrict using the userid.email contains  in the filter but find that the inbound email action is still executing . Need assistance

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Dr Atul G- LNG
Tera Patron

‎12-04-2023 10:57 AM

Hi @Jenjoe12 

 

How you are identifying the user is external or internal?

 

Try something in conditions:

 

LearnNGrowAtul_0-1701716225058.png

 

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