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Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central   Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration.   Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

  • blog
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come.   Well, look no further! Here's a preview of what t...

  • Article
  • ServiceNow Impact

Featured Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Set integer to null using Flow Designer

Hello Community, I'm attempting to use the Update Multiple Records action to blank/null an integer field on the User table. I've attempted multiple methods, however none of them seem to work. Can anyone suggest a method that works for integers? I've ...

  • Question
  • Flow Designer

How to modify "Dashboard Default"

In my four-part blog series, Need to build a new workspace?, I had some questions about how to modify the dashboard default page. In this follow-up, I’ll explain how to modify those data visualizations.First, make sure you are on the Dashboards Defau...

  • blog

Install Status for Application CIs discovered using custom pattern

I have a scenario of using a custom pattern to discover an application TIBCO Rendezvous. I am able to discover it successfully, "no issues". However when software is not available anymore discovery is not setting its install status as 'Absent'[which ...

  • Question
  • Discovery

Retrieve Merged CI data in ServiceNow CMDB

Hi Team,I have merged two CIs and the relationship data didn't get copied to the primary CI from merged CI. Is there a way we can retrieve that merged CI to get the lost relationship data?Thank youUttam Sai

  • Question

Oracle GLAS License COunt for Virtual Servers

Hi,We are doing a POC on one of the  ITOM feature  "Oracle Global License Advisory  Services" to know the Oracle License count. However, it gives the right result for the Physical DB servers on which Oracle DB instance are running. Said that we have ...

  • Question

CSA Voucher Clarifications

What's the difference between the Certified System Administrator Voucher 300$ and the Certified System Administrator Exam in webassessor also 300$?Am I required to pay both? 

  • Question

Child records in single filter.

I have a filter using the sys_user table.  In a simple list I need the results to be the User.Manager or User.Manger.Manger in order to get everyone into the same list.  I can do one or the other, but not both.  Seems like there is an implied AND in ...

  • Question

🚀 ITOM Tips & Tricks – Series 2

Hello ITOM Admins and Developers! Here are some practical tips and tricks that can save you time and help you avoid common pitfalls when working with Discovery and CMDB.   里1. CMDB CI Class Info Table   This table lists all CMDB CI classes available...

  • Article
  • CMDB
  • Discovery
  • Patterns

Update specific field for selected records using UI Action in list view

Hi, We want to display a UI Action button on the Incident list view. When a user selects one or more records and clicks the UI Action, a dialog box should appear prompting the user to enter a value (for example, to update the Description field).How c...

  • Question
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