Use agentic AI in Now Assist for IT Service Management (ITSM)

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Use the IT Service Management AI agents within an agentic workflow to complete tasks autonomously.

    Agentic workflows in IT Service Management

    Product Available agentic workflows
    IT Service Management application

    Triage and categorize ITSM incidents

    Investigate and resolve ITSM incidents

    Manage Microsoft 365 group members

    Generate post incident reviews

    Generate change request plans

    Notify users withTwilio
    Change management application

    Assess conflicts for a change request

    Assess quality of a change request

    Explain SLA

    Schedule a change

    Suggest configuration items for a change request

    Create outages for a change request

    Create standard change request

    Create standard change template proposal
    Digital End-User Experience (DEX) application DEX issue diagnosis and resolution agentic workflow
    Incident Management application Wrap-up and resolve incident