Create a change request from a configuration item (CI)

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Create a change request from a list of configuration items (CIs), or add selected CIs from a list to a change record.

    시작하기 전에

    Role required: itil, admin, or sn_change_write

    프로시저

    1. Select a list of CIs.
      For example, navigate to All > Configuration > Servers > Unix.
    2. Select one or more CIs from the list.
    3. Select one of the following options from the Actions list.
      옵션설명
      Add to existing Change Request Select this option to associate the CIs with an existing change request.
      Add to new Change Request Select this option to associate the CIs with a new change request.
      List action options that you can choose from.
      주:
      CIs with a Business Service CI class are added to the Impacted Services/CIs related list on the change request. The remaining CIs are added to the Affected CIs related list.
      Depending on your selection, either an existing change requested is updated with the selected CIs or a new change request record is created with the selected CIs.
    4. Continue to create or modify the change record as required.