Request ITSM Roles- Change Management

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 3분

    • Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Change Management plugin (com.snc.itsm.roles.change_management) to gain more control over the access that different change agents, technicians, and managers have within your Change Management process.

    시작하기 전에

    Role required: admin

    이 태스크 정보

    The ITSM Roles plugin activates several related plugins such as Business Stakeholder (com.snc_business_stakeholder), ITSM Roles — Incident Management (com.snc.itsm.roles.incident_management), ITSM Roles — Problem Management (com.snc.itsm.roles.problem_management), ITSM Roles — Change Management (com.snc.itsm.roles.change_management), and ITSM Roles — Request Management (com.snc.service_management.roles.request_management). The related plugins updates the security model and introduces roles for respective products.

    With the introduction of the new roles, ITSM provides more control over the access that users have within the process.

    By default, this feature is activated only in new instances created in New York or the above releases. It is not automatically activated when upgrading to New York or newer releases from a version prior to New York.

    프로시저

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      표 1. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      주:
      If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.