Change Management

The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.

ServiceNow Change Management integrates with the Vulnerability response plugin to introduce extra functionality within Change Management.

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Explore Learn about Change Management concepts and features.	Configure Configure environment, tools, and user access.	Use Learn how you can use Change Management.
Reference Get details about Change Management components such as roles and dependent applications.	Use agentic AIUse the ITSM Change Management agentic workflows to manage and complete tasks autonomously.

• Exploring Change Management
  The Change Management processes for a change request are controlled by workflows defined for a specific change request type.
• Configuring Change Management
  You can configure various aspects of Change Management based on the specific requirements of your organization.
• Using Change Management
  Work on a change request seamlessly and create the approval policies as required to meet your organizational needs.
• Agentic AI in change management
  Use the ITSM change management agentic workflows to manage and complete tasks autonomously.
• Reference section for Change Management
  Reference sections provide additional information about components installed with Change Management.