DEX policies for Windows

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 10분

    • Use policies for Windows are guidelines and rules to confirm that the application is used consistently, securely, and in compliance. DEX policies help organizations to reduce the risk of data breaches, improve data quality and accuracy, and optimize application performance and availability.

    To fetch the complete playbook data for a Windows device, the Agent Client Collector (ACC) must run as a local system account. For more details on how to set up the ACC service as a local system account, see Run ACC as a local system account user.

    주:
    The historical data for an application or device is the information that is kept in the MetricBase database for the past 7 days, while the latest data pertains to the most recent information available.

    Policies for Windows — Application

    DEX provides the following policies for applications.
    Policy name Description Check instance Frequency Historical or latest Check instance parameters*
    DEX Windows Apps Metrics Collects the application metrics in the Windows device and sends the metric data to Metric Base. os.win.check-app-historical 5 mins Historical cpu_usage, memory_usage, uptime, last_access_time, crashes, io_usage_read, io_usage_write, is_running,

    ,freezes,zscaler_service_status
    DEX Windows Apps Metrics Collect application-specific metrics for the Microsoft System Center Configuration Manager app on theWindows device. os.win.check-app-sccm-latest 24 hours Latest N/A
    중요사항:
    * DEX Windows Apps Metrics with the uptime check instance parameter only runs with the Local System account.

    Policies for Windows — Application Network Experience

    Before configuring the following policies, make sure that the Agent Client Collector is version 4.2 or higher to display the network path for applications. Additionally, the DEX browser extension plugin must be installed and should be version 2.5.0 or higher to fetch network metrics for web applications.
    주:
    These policies have the following limitations:
    • A tracert command is used to get the network path.
    • ANE doesn't work for path in the domain URL. Example: <domain>/<path>
    DEX provides the following policies for applications.
    Policy name Description Check instance Frequency Historical or latest Check instance parameters
    DEX Windows Apps Domain Network Monitoring Metrics Collects Windows installed apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow® instance. os.win.check-app-dom-network-historical 10 mins Historical domain_network_details
    DEX Windows Apps Domain Network Monitoring Metrics Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance. os.win.check-web-app-dom-net-historical 10 mins Historical domain_network_details
    DEX Windows Apps Domain Network Monitoring Metrics Collects Windows Web apps network monitoring metrics like latency, packet loss, and jitter and sends monitoring data to Metric Base and the ServiceNow instance. os.win.check-app-dom-network-latest 30 mins Latest source_details, domain_network_route_details

    Policies for Windows — Device

    DEX provides the following policies for devices.
    Policy name Description Check instance Frequency Historical or latest Check instance parameters*
    DEX Windows Device Metrics Collects Windows device metrics and sends the metric data to the ServiceNow instance. os.win.check-system-metrics-latest 24 hours Latest uptime, logged_in, antivirus_enabled, firewall_enabled, disk_details, device_details, battery_details, bsod_details, cpu_details, os_details, power_plan, stability_index, pending_updates, network_details, bitlocker_details, user_profiles, antimalware_details, hard_drive_status, peripheral_devices_details, cpu_usage, memory_details, device_events, last_access_time, os_setup_details,,

    bios_details, network_connection_profiles, network_adapter_details,

    gpu_usage, gpu_vram_usage,boot_details
    중요사항:
    * DEX Windows Device Metrics with the following check instance parameters runs only with a Local System account:
    • energy_consumption
    • bitlocker_details
    • last_access_time
    • pending_updates
    • user_profiles
    DEX Windows Device Metrics Collects Windows device metrics and sends the metric data to MetricBase. os.win.check-system-metrics-historical 30 mins Historical network_connection_profiles
    DEX Windows Device Metrics Collects Windows device metrics and sends the metric data to MetricBase. os.win.check-system-metrics-historical 5 mins Historical disk_usage, io_usage_write, io_usage_read, cpu_usage, battery_charge_percentage, energy_consumption, memory_details, uptime, disk_details, cpu_performance_details, crashes, power_consumption, wifi_transmit_rate, wifi_receive_rate, wifi_signal_strength
    DEX Windows Device Metrics Collects data for running Windows processes and sends the data to the ServiceNow instance. os.win.check-process-data 24 hours N/A N/A
    DEX Windows Device Metrics Collects Windows device metrics and sends the metric data to the ServiceNow instance. os.win.check-sys-compliance-historical 5 mins Historical N/A
    DEX Windows Device Metrics Collects Windows device metrics and sends the metric data to the ServiceNow instance. os.win.check-sys-compliance-latest 24 hours Latest N/A
    DEX Get online Windows user on change Gets a logged-in user's data on a Windows device whenever there’s a change. os.win.check-system-custom-query-on-chan 60 secs Latest query,query_sys_id, query_type
    DEX Get device configuration on change Gets a logged-in user's device configuration whenever there’s a change. os.all.check.internal.get-device-configu 60 secs Latest N/A
    DEX Windows Device Metrics Collects all the executables present on all volumes of a Windows device. os.win.check-system-executables-latest 24 hours Latest config_file_read
    DEX Windows Device Metrics Gets registry data on Windows device. os.win.check-system-registry-latest 24 hours Latest config_file_read
    주:
    If you upgrade the DEX Content Playbook plugin on an instance and encounter unexpected policy update issues, see the Troubleshooting: Policy update issues post DEX plugin upgrade [KB1586917] article in the Now Support knowledge base.