Remedial action

  • 릴리스 버전: Australia
  • 업데이트 날짜 2026년 03월 12일
  • 소요 시간: 1분

    • Remedial action is a framework. We need to install the remedial action framework to select remedial action as a resolution type.

    Remedial action allows you to trigger an action on the end user device. With the user’s consent, we share different remedial action types to resolve the issue.

    • Execute an action on the end user device. The user can create their own remedial action.
    • If there are any existing Virtual Agent topics, these can be populated as a resolution to the end user.
    • When the metric rule criteria is met, a catalog item is displayed for the user to fill and submits.

    For creating your own remedial action, see Configure the Remedial Actions Framework.