Modify the email notification for change request state changes

There is a change request email notification, which, if active, sends a notification to the user when the state progresses to Scheduled, Implement, Review, or Canceled. You can modify the change request notification to specify when to send it, who receives it, and what it contains.

시작하기 전에

Role required: admin

이 태스크 정보

By default, the notification is sent to the user who originally requested the change. Notifications are not sent to the user who updated the state on the change request.

프로시저

1. Navigate to All > System Notification > Email > Notifications.
2. Locate and open Change request state change notification.
3. On the form, modify information in the following form sections: When to send, Who will receive, What it will contain.
   For more information about email notifications and the fields in the form, see Create an email notification.
4. Click Update.