Create a standard change task template

You can create a change task template to add to a standard change proposal. If the standard change proposal is approved, the related change tasks are created when the standard change request is created.

시작하기 전에

Role required: itil, change_manager, or sn_change_write

프로시저

1. Navigate to All > Change > Standard Change > Open Proposals.
   주:

   You can add standard change tasks to a standard change proposal only when the proposal is in the New state. Once you submit a standard change task for approval, you cannot add additional tasks.
2. Click the Change Task Templates tab, and then click New.
3. On the form, fill in the fields.

   표 1. Change task template form

   Field	Description
   Name	Unique name for the change task.
   Std change proposal	Name of the standard change proposal for which you want to create the change task template.
   Order	Order in which change tasks are created in the change request. The Order field determines the order in which you add the change tasks to the change request when you select it from the standard change catalog.
   Short description	Brief description of the change task template.
   Change Task values	Field values that are populated on the change task created as part of the standard change.

4. Click Submit.
   주:

   Standard change catalog templates are not supported on Service Portal.

• Propose a standard change template
  Propose a new standard change template when you identify a need while creating a change request.

관련 태스크

• Configure standard change catalog properties
• Attach files to a standard change template
• Modify or retire a standard change template