Configure actionable push notifications

Include actions with your push notifications. Users can perform push notification actions without opening the app.

Up to three actions can be associated with a push notification. These actions must refer to an existing mobile function. The following function types of actions are supported: Action item Navigation URL Chat launcher

Figure 1. Actionable push notification

Creating actionable push notifications

Create actionable push notifications using the following process:

1. Create a push notification that your users will see on their mobile devices.

2. Add a push action category to determine what actions your users can take in a notification.

3. Create functions for each push action in the selected action category. These actions perform tasks on your instance based on what the user selects in the notification.

4. Map functions with push actions on the actionable push notification. Associate functions to the actions in your notification so the instance uses the correct function for each action.

5. Create push message content by creating a record to determine what information the notification displays to your users.

6. Create a standard notification on your instance using the platform notifications.

• Create an actionable push notification
  Create a push notification your users will see on their mobile devices.
• Actionable push notification script example
  You can use this JSON script example to configure an actionable push notification for ServiceNow® mobile apps.
• Add a push action category
  Select a push category to determine what actions your users can take in a notification. This category defines which actions your users can take when viewing a notification.
• Create a push action
  Create push actions to suit your needs, when the base system actions do not meet your requirements.
• Create functions for each push action
  Create mobile function for each function in the selected action category. These actions perform tasks on your instance based on what the user selects in the notification.
• Map functions with push actions on the actionable push notification
  Associate functions to the actions in your notification so the instance uses the correct function for each action.
• Create push message content
  Create a record to determine what information the notification displays to your users.
• Create a standard notification
  Create a standard notification on your instance using the platform notifications.