Managing ServiceNow mobile apps with BlackBerry UEM

Learn how to manage ServiceNow mobile applications in the BlackBerry UEM (Unified Endpoint Management).

Before you begin

Role required: admin

Procedure

1. Sign into the BlackBerry UEM.
2. In the menu bar to the left, click Apps.
   
   You see a list of available apps tied to your BlackBerry UEM.
3. In the search bar above the list of apps, type ServiceNow.

   

4. Click the app you want to register.
5. When the app opens, click on the blue text labeled App Config With Default Values to create the app configuration for this app.

   

6. In the app configuration form, fill in the fields as needed.

   Field	Value
   Default Instance URL	Your instance URL. For example, https://INSTANCENAME.service-now.com.
   iOS Authentication Browser	The browser your app will use for authentication on iOS devices.
   Android Authentication Browser	The browser your app will use for authentication on Android devices.

   

7. Click Save to save the app configuration.
8. Click Save to save the app.
   Note:

   If using the instructions above to setup the BlackBerry Access browser as your authentication browser, you must also have an app configuration setup for the BlackBerry Access app. This is necessary to successfully authenticate to ServiceNow integrated apps.