Configure a basic allowed mobile app list

As an admin, configure a system property that contains a list of mobile apps that can log in to ServiceNow instances.

Before you begin

Role required: admin

About this task

To support your organization's authentication policies, you can configure a list of mobile apps that can log in to instances. When a mobile app that is not granted access attempts to log in to your instance, a message appears. This message informs users that their app cannot access the instance.

Procedure

1. Navigate to All > sys_properties.list.
2. Make sure you are in the global application scope.
   To check if you are in the global application scope, select the globe icon () in the banner. The application scope that you are in is displayed.

   If you aren't in the global application scope, then select Application Scope > Global.

3. Select New.
4. In the Name field, enter glide.sg.allowed_mobile_apps.
   Enter this name exactly with no extra characters. This field is also case-sensitive, so enter the name with all lower-case characters.
5. In the Application field, make sure the field is set to Global.
6. In the Type field, select string.
7. In the Value field, enter a comma-separated list of the iOS Bundle IDs and of the Android Package Names for the apps that can log in to your instance.

   The following example shows a configuration that only allows end users with the Intune Now Mobile app to log in to the instance. All other apps are restricted and unable to log in.

   com.servicenow.intune.requestor,com.servicenow.requestor.mam.intune

   For a list of iOS Bundle IDs and Android Package IDs, see Bundle and Package IDs for ServiceNow mobile apps.

8. Select Submit.