Mobile security practices

Mobile security practices include mobile-specific system properties, attachment control, password reinforcement, security patching, and controlling shared data.

• Security controls
  Configure security controls to restrict copy/paste, enforce PIN, or block attachment functionality.
• Security patching
  In the event a security patch is needed, the mobile development team aligns with standard SDLC properties in order to patch.
• User data collection
  ServiceNow mobile apps do not specifically collect any user data.
• Shared data
  ServiceNow mobile apps communicate with a third party software for app crash reporting. No customer information is shared.
• Incident reporting
  ServiceNow mobile app issues should be reported through the standard support channels. You can report incidents by contacting Customer Service and Support.