Mobile web UI

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Access an instance using the browser on your mobile device.

    The mobile web UI is similar to the ServiceNow Classic mobile app. Some features are optimized more for the ServiceNow Classic app and may not perform as well on a mobile browser.

    Administrators can configure home pages by role so different users may see different mobile experiences depending on their role.

    Mobile web unsupported features

    The following capabilities are not currently supported in mobile browsers, though they may work to varying degrees.
    • Switching to the standard browser interface from the mobile interface
    • HTML fields
    • CODE tags to render HTML in Journal Fields
    • UI Scripts
    • Legacy Chat
    • Field styles
    • Formatters
    • Form Templates
    • Timeline visualizations
    • Embedded lists
    • Assessments, surveys, and legacy surveys
    • Mobile service catalog features
      • Order guides
      • Wizards
      • Content items
    • These variable types:
      • Macro With Label
      • UI Page
      • List Collector
      • HTML
      • Macro
      • Label
      • Break
    • Data lookup rules
    • Custom auto-complete scripts