Configure a push notification event

Configure when a push notification event is triggered and sends a mobile push notification to users.

Before you begin

To create a push notification event and complete the mobile push notification, a push notification message is required. For more information, see Configure a push notification message.

Role required: admin

Procedure

1. Navigate to All > System Notification > Push > Create Push Notification.
2. In the Push Notification form, complete the following fields:

   Table 1. Push Notification form

   Field	Description
   Name	The string value for this record. Note: This name is visible to users when they are managing their notification preferences in their personal user settings.
   Table	Table selector to choose the table the message originates from. For example, if you want to send notifications when new incidents are created, select the Incident [incident] table.
   Category	Select where to store notification records if a user manages their platform notification preferences in their personal user settings.

3. In the When to send tab, complete the following fields:

   Table 2. When to send tab

   Field	Description
   Inserted	When set to true, the notification is sent when a record is inserted into the specified table.
   Updated	When set to true, the notification is sent when a record is updated.
   Conditions	Condition builder for the specified table. When conditions are added, they must be set true for the notification to send. These conditions work with the Inserted and Updated fields. Note: If the Inserted field is set to true, the condition must also be set to true for the notification to send.

4. In the Who will receive tab, complete the following fields:

   Table 3. Who will receive tab

   Field	Description
   Users	List of users from the User [sys_user] table who should receive this notification.
   Users/Groups in fields	Users or Groups from one of the fields on the specified table who should receive this notification
   Groups	List of groups from the Group [sys_user_group] table who should receive this notification.

5. In the What to send tab, select the desired Push Message.
6. Click Submit to save the configuration record.

Result

A push notification event is configured and paired with the push notification message. The mobile push notification is available to send to users.

What to do next

You can add a push registration so that mobile users can receive this notification without requiring them to opt in. For more information, see Register the standard push notification.