Mobile app structure
Summarize
Summary of Mobile app structure
The ServiceNow mobile app is organized into various components and settings designed to help users efficiently access tools and data. Understanding this structure enables users to navigate the app effectively, customize their experience, and utilize key features such as notifications, search, and quick actions.
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Key Features
- App Icons: Each ServiceNow app has a unique icon on your device, which can show badges for unread notifications. Branded apps may have different icons.
- Navigation Bar: Located at the bottom, it contains tabs for settings, notifications, and frequently used screens. Administrators control tab visibility and order. A "More" tab appears if there are six or more icons.
- Launcher Screens: Serve as home pages providing access to other screens, search, quick actions, and user info. The header defines screen titles and displayed information.
- Search: Global search allows users to find data across configured sources within the instance.
- UI Sections: Containers within launcher screens display various content like analytics previews and record information.
- Quick Actions: Provide shortcuts to common functions such as record transfers or template usage.
- Settings: Accessible from the navigation bar, settings include user info, instance details, location tracking, offline mode, preferences (language, notifications, security PIN, theme, analytics, banners), legal disclosures, feedback submission, app version, and logout functionality.
- Notifications: Displays push notifications with options to mark as read/unread, delete, and prioritize critical alerts flagged by administrators.
- Screens: Designed for specific tasks, screens display record-based information and can include multiple segments (switchable via tabs) and embedded screens (details, activity streams, related lists). Functions accessible through menus or swipes allow task execution and navigation.
Practical Benefits for ServiceNow Customers
- Efficient navigation through customizable navigation bars and launcher screens tailored by administrators.
- Quick access to important functions via quick actions and embedded screen features.
- Enhanced user experience with configurable settings for language, notifications, themes, and security.
- Improved task management with critical alert prioritization and notification controls.
- Offline mode support to maintain productivity without continuous connectivity.
- Comprehensive search capability to find relevant data swiftly within the mobile app.
Learn how components and settings are organized within ServiceNow® mobile apps to understand how to find the tools and data you're looking for.
Components of a ServiceNow app
App Icons
Each ServiceNow app has its own icon on your mobile device. You can configure your apps to show a badge indicating the number of unread notifications you have in the app. Note: If your company has provided you with branded ServiceNow mobile apps,
your icons may not match the image shown here. |
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Navigation bar
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Each ServiceNow app displays a navigation bar along the bottom of the screen. This bar displays icons called tabs, which you can use to access settings, notifications and commonly used screens or launcher screens. Your administrator selects which tabs appear in the navigation bar, and the order in which they appear. If a navigation bar has six or more icons, a More ( For information on navigation bar configuration, see Navigation bar. |
) tab displays. Tap the Launcher screens
Launcher screens serve as a landing page or a home page. Using a launcher screen, you can access other screens in various formats, as well as search, do quick actions, and find user information.
For more information on launcher screens configuration, see Launcher screens. |
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Settings
Use the settings screen to configure multiple options and review information about the app. The settings page is accessed from the Settings tab on the navigation bar. The following are examples of available options. These options may
vary according to the operating system you use.
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Notifications
The notifications page is accessed from the Notifications tab on the navigation bar. This page displays push notifications sent to you. Tap any notification to view its contents. Notifications that are defined by the administrator as critical are flagged with the words Critical Alert. This type of notification helps you to prioritize which ones should be addressed first. Unread notifications are marked with a blue dot in the margin and the title is bold. Swipe left to reveal the option to delete the message. Swipe right to reveal the option to mark the message as read/unread. You can mark all notifications as read or delete all notifications by tapping on the more menu ( For more information on notifications, see Mobile notifications, Handling mobile alerts, and Enabling critical alerts. For information on mobile notification configuration, see Mobile push notifications. |
) and selecting the appropriate option.Screens
Examples of screen types that you can view on your mobile device.Screens within your mobile apps are designed for specific tasks. The template may include other optional screens that you can access for additional information. All screens display information that is based on records in a data item.
- Segments
- Screens can contain one or more segments, which display information from a specific data item. If a screen has more than one segment, you're able to switch between segments using a tabbed interface.
- Embedded screens
- Within a record screen, you might see one or many embedded screens. An embedded screen could be a details screen, an activity stream screen, a related list screen, or an embedded list screen.
- Functions
- Screens can be associated with one or more functions. Access these functions through the top menu or swipe actions. Use functions to perform tasks relating to the current record, or navigate to another screens, launcher screens, or external resources.
For more information on screens and how to configure them, see Mobile screen types.