Asynchronous attachment uploads

Set the AsyncAttachmentsUploadEnabled mobile property to true to turn on background file uploads in the ServiceNow mobile app.

Before you begin

Role required: admin

Note:

The asynchronous attachment property is only supported on Input form and activity stream screens.

Procedure

1. Navigate to All > sys_sg_properties.list.
   The Mobile Properties list appears.
2. In the Mobile Properties list, select New.
3. On the form, fill in the fields.

   Field	Description
   Name	Name of the mobile property record. Enter AsyncAttachmentsUploadEnabled to turn on asynchronous attachment uploads.
   Application	Application scope where the mobile property is applied. To select a different application scope, select the Overflows Menu on the instance banner, then select Scope selectors > Application scope: application_scope.
   Description	Description of the mobile property. For example: Turns on background file uploads in the mobile app.
   Type	Data type of the mobile property record. Select True/False for the AsyncAttachmentsUploadEnabled property.
   Value	Enter one of the following options: To turn on asynchronous attachment uploads, enter true. To turn off asynchronous attachment uploads, enter false.
   Active	Whether the mobile property is activated. If the check box is cleared, the mobile property is not activated for use.
   Is Public	Determines whether the AsyncAttachmentsUploadEnabled property is included in the API response. Mobile properties with this check box enabled are excluded from the /user_client API response.
   Mobile App Config	Mobile app configuration to use the mobile property for. This setting limits the mobile property behavior to users who have access to this mobile app configuration.
   Mobile Application	Mobile application to send the mobile property to. This setting limits the mobile property behavior to users who have access to this mobile app.

4. Optional: To configure the number of automatic retry attempts before an upload is marked as failed, create a second mobile property named AsyncAttachmentsUploadNumRetriesBeforeFailure using the same procedure, using type Integer and setting the value to the number of retries you want.
5. Select Submit.