Mobile app feedback

Learn how to provide feedback regarding your ServiceNow in-app experience.

ServiceNow strives to continuously improve the Mobile Platform, and therefore it is important to gather valuable feedback from you. While ServiceNow is not directly responsible for your in-app experience or the functionality available for your role, we aim to guide you toward directing your feedback and concerns to the appropriate stakeholder who can take direct action.

Starting with version 11.3 of the native client, anyone using a ServiceNow® mobile app can provide feedback regarding their in-app experience.

Note:

This functionality only exists for ServiceNow General Availability applications. This functionality is not available in ServiceNow MAM (Intune and BlackBerry) apps.

Providing feedback

After completing three successful actions, the mobile app displays a prompt asking if you are enjoying the experience. This prompt appears only once throughout all your sessions, to avoid additional interruptions.
If you are satisfied with the in-app experience, tap Yes to open the review page in the store. Here you rate the app and provide feedback about the benefits of the app and the functionality provided.
If you are not satisfied with the in-app experience, tap Not really. A message displays guiding you to direct your concerns with the appropriate stakeholder who can take the necessary action. Note: Because feedback is gathered in different and unique ways for each environment, a generic message displays, directing you to the appropriate stakeholder.
If you want to provide feedback at any time, tap Settings from the navigation tab and select Give feedback.