Configure the ServiceNow app for the default instance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure apps that support managed configuration by deploying an XML configuration file to users' iOS devices.

    Before you begin

    Role required: admin

    About this task

    Configuring the app for a default instance is only available for iOS devices.

    Procedure

    1. In the XenMobile console, click Configure > Device Policies.
    2. Click Add.
    3. In the Add a New Policy page, under Apps, click App Configuration.
    4. On the Policy Information page, enter the following information.
      FieldDescription
      Policy Name Type a descriptive name for the policy.
      Description Optionally, type a description of the policy
    5. Click Next.
    6. In the Policy Platforms panel, select iOS.
    7. In the Identifier list, select Add new.
    8. Enter the following in the add new identifier field: com.servicenow.servicenow.
    9. In the Dictionary content field, enter the following text. 
      <dict>
	<key>SNDefaultInstanceURL</key>
       <string>https://<instance_name>.service-now.com</string>
</dict>
      Use the name of your own instance where it says <instance_name>.
    10. Click Check Dictionary to verify the XML.
    11. Optional: Depending on the deployment rules for your organization, use the Deployment Rules section to configure deployment rules.
    12. Click Next.
    13. From the Delivery Group Assignments page, select the delivery groups for users that you want to have the ServiceNow application. You can also configure a deployment schedule.
    14. Click Save.