Set up and align the app, screen, and function hierarchy for offline mode
ServiceNow mobile apps are organized into three hierarchical levels, apps, screens, and functions that work together to define the mobile experience for each user role. You can configure offline mode at each level, controlling what users can access and work on without network connectivity.
ServiceNow mobile apps are structured at three levels: the app type, its screens and its functions.
- App level
- The app level defines the overall mobile experience: who can use the app, its navigation tabs and their inner sections, themes, and whether it supports offline mode. For more information, see ServiceNow mobile applications for offline mode.
- Screen level
- Multiple screens are contained within each app, which represent what users see and interact with, for example, lists, forms, and record views. For more information, see Supported screens for offline mode.
- Function level
- Functions are contained within each screen. Functions define writeback actions, such as submitting a form, adding an attachment, or navigating to another screen. For more information, see Supported functions for offline mode.
Together, these elements create a complete and tailored mobile experience for every user role, both online and offline. You can enable or disable offline mode at the application, screen and function configuration level, determining what users can work on without network connectivity.