Use multiple ServiceNow accounts on a single mobile device to quickly change to different accounts without the need to log out and log in. You can also automatically receive notifications from any of the accounts you're
logged in to.
Note:
Depending on the configuration by your administrator, you may only have access to a single account and therefore not have permission to change to other accounts.
You can change ServiceNow account in the following ways.
Tapping on the accounts icon () in the header area of your mobile device.
Accessing the Accounts screen from the Settings page and selecting a different account to work with.
Tapping on a notification banner displayed at the top of your mobile screen, which includes a link. When you tap on the link, you're redirected to a different account.
Figure 1. Accounts screen showing accounts with the number of unread notifications
Considerations when using multiple accounts
Notifications - Notifications are only received from accounts which you're currently logged in to from your mobile device.
PIN code - If you need a PIN code to enter your mobile apps, changing accounts doesn’t need you to reenter a PIN code.
Offline behavior - You can't change accounts while you’re offline. To work with multiple accounts, you must turn off the offline option.
Location tracking - Location tracking is available only on a single accounts. Location tracking is suspended if you move to another accounts during an active session. However, if you return to the initial accounts and the
defined tracking period didn't end, then the location tracking automatically continues.
) in the header area of your mobile device.