Install and enable offline capabilities

  • Release version: Australia
  • Updated May 31, 2026
  • 1 minute to read

    • Configure the offline mode for your mobile app to control how and when users access data without connectivity. Users can download the cache manually, or receive it automatically based on schedules you configure.

    This mandatory setup option step describes how to request and install the offline mode plugin. Installing the plugin makes available for flags, properties, jobs, and UI elements used throughout the rest of this setup.

    Activation of mobile offline

    To activate offline mode, the following actions and outcomes occur:

    1. Request and install the Offline Mode plugin (com.glide.sg.offline). For more information, see, Request offline mode.
      Note:
      This plugin is automatically included when the Field Service Mobile plugin is installed.
    2. Once the plugin is installed, the following occurs:
      1. Offline capabilities are enabled by default for all users.
      2. Configure which mobile apps and flows within the mobile app are available for use in offline mode. For more information, see Offline mode setup options.
    3. An Offline mode section displays in the Settings tab of the ServiceNow mobile apps. From this section, users can download the offline cache when required.
      Note:
      After the cache is successfully downloaded, the app automatically switches to offline mode when connectivity is lost, or users can manually switch to offline mode before entering areas with limited or no network access.
    4. Deactivation of mobile offline: If offline mode is no longer required for your mobile applications, you can disable it. This will turn off all offline mode functionality across your instance for all the users.