Working with mobile accounts

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • An account is your ServiceNow® environment — it includes your company's URL address (also known as an instance), a nickname, and your sign-in credentials.

    To work with mobile applications, you must add at least one web-based UI instance to each of the mobile applications. The added instance contains the mobile features and capabilities that are configured by your administrator.

    For information on administrator-based documentation regarding instances, see Mobile instances.