Configure the mobile app to clear the copy/paste clipboard and block ability to share content

To have the mobile app clear the pasteboard when the app enters the background, as well as block the ability to share content, add the system property glide.sg.clear_pasteboard_when_backgrounded.

Before you begin

Role required: admin

About this task

By default, content that you copy in the mobile app remains on your device's clipboard even after you close the mobile app. In addition, you can share copied content to an external app and to a non-native virtual agent. Use the system property glide.sg.clear_pasteboard_when_backgrounded to change this default behavior.

Important:

• Users can share content from text edit menus on Android devices.
• iOS, Android, and third-party keyboards might allow pasting, sharing, or viewing clipboard history even when this property is set.
• Content that is opened in an external browser is not part of a ServiceNow mobile app although it may appear to be on Android devices depending on the configuration. The clipboard is cleared when a user moves to an external browser. This means that users are able to copy data from the external browser to elsewhere on their phone.

In summary, setting this property discourages moving data out of the ServiceNow mobile apps, but does not prevent it. For a robust security solution, use a Mobile Application Management (MAM)/Mobile Device Management (MDM) with your mobile apps. For more information, see Enterprise mobility management (EMM).

Procedure

1. Type sys_properties.list in the Application Navigator.
2. Open the record for glide.sg.clear_pasteboard_when_backgrounded.
3. In the form, match the following values:

   Field	Description
   Name	glide.sg.clear_pasteboard_when_backgrounded
   Type	true | false
   Value	true