Platform Analytics

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Platform Analytics

    Platform Analytics in ServiceNow empowers organizations to optimize processes and boost productivity by providing comprehensive analytics applications. These include Reporting, Performance Analytics, Usage Insights, Process Mining, and Task Mining. Users can access data and insights through the Core UI or the enhanced Platform Analytics experience, enabling a broad range of users to visualize, analyze, and act on data effectively.

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    Key Features

    • Platform Analytics Experience: Offers advanced data visualization tools, customizable dashboards, KPI tracking, and natural language query capabilities. Users can filter data, receive alerts on significant trends, and explore process indicators with detailed KPI insights.
    • Now Assist in Platform Analytics: Utilizes AI to generate insights from data, supports conversational queries, and provides AI-powered visualizations and summaries for individual or collaborative exploration via the AI Data Explorer.
    • Performance Analytics: Focuses on improving service delivery and reducing costs by enabling planning and implementation of KPIs, with options for advanced configuration and real-time data monitoring.
    • Usage Insights: Provides administrators with dashboard-based analytics on user engagement across ServiceNow applications, including metrics on user behavior, retention, and platform usage on mobile and web.
    • Process Mining: Helps identify inefficiencies, bottlenecks, and deviations in workflows through automated process flow analysis, supporting process optimization efforts.
    • Task Mining: Collects and analyzes workstation activity data to uncover task inefficiencies, enabling process owners to make data-driven improvements in task performance.
    • Core UI Reporting and Dashboards: Enables administrators and stakeholders to work with real-time reports and trend analysis, create Performance Analytics widgets, and perform detailed data exploration using the Analytics Hub.

    What You Can Expect

    • Enhanced visibility into business processes and user interactions across ServiceNow applications.
    • AI-powered tools that simplify data exploration and insight generation.
    • Customizable dashboards and KPIs tailored to your organization's goals.
    • Actionable insights to identify workflow automation opportunities and improve operational efficiency.
    • Comprehensive analytics capabilities that support continuous process improvement and informed decision-making.

    Optimize processes and increase productivity with the Platform Analytics applications. These applications include Reporting, Performance Analytics, Usage Insights, and Process Mining. Present data through either the Core UI or the Platform Analytics experience.

    Get started

    Select one of these tiles to learn more about these applications, which help provide many different kinds of data to many different kinds of users.

    Platform Analytics experience

    Explore the many options for showing data in data visualizations. Create, modify, and share dashboards. Filter the data that is shown on a dashboard. Receive insights on your dashboards about potentially significant events in the data. Explore indicators of process behavior with KPI Details, and be alerted to significant changes in these indicators through KPI Signals.


    Platform Analytics dashboard showing Incidents by category in a data visualization with a filter being selected.

    Now Assist in Platform Analytics

    Leverage AI to generate insights into data. Ask for data visualizations in the Now Assist panel. Explore data on your own or with a collaborative group in AI Data Explorer, where you can have not only data visualizations but summaries and conversations.


    An exploration in Now Assist Explorer.

    Performance Analytics indicators

    Learn how to help your business constantly improve. Plan and implement key performance indicators using Performance Analytics fundamentals. Go further by configuring advanced features, to work directly with data structures as an administrator.


    KPI Details for a Performance Analytics indicator, showing a time series of scores and 6 filters.

    Usage Insights

    Learn about dashboard-based analytics on the usage of several ServiceNow applications. Administrators can get information on user engagement with both mobile and web applications, including user population, retention, and behavior.

    Usage Insights dashboard.

    Process Mining

    Discover ways to streamline your business, find bottlenecks and deviations in workflows, filter and compare processes, and more. A comprehensive listing of Process Mining key terms provides all the notable terminology and their definitions, to assist you in getting the most effective performance from your enterprise.


    Process mining workbench

    Analysis in Task Mining

    Learn how Task Mining helps process owners collect and analyze workstation activities to understand how tasks are performed, identify inefficiencies, and make data-driven decisions.

    Task Mining analysis dashboard

    Reports and dashboards in the Core UI

    Give administrators and other stakeholders the ability to work with real-time data reports and analyze trends, using Core UI dashboards. Create and define Performance Analytics widgets, and configure the quick-view dashboards that use those visualizations, to suit your data and your business goals. Use the Analytics Hub to perform in-depth data exploration, examine activity over time, compare scores versus benchmarks, and analyze other various targets and trends as optional add-ons.
    Bar report

    Applications and features