Understanding AI Data Explorer

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Understanding AI Data Explorer

    AI Data Explorer is an AI-powered tool designed to provide instant insights and facilitate deep data explorations within ServiceNow. It enables users to ask natural language questions, receive tailored AI-driven recommendations, and collaborate effectively with colleagues to build comprehensive data analyses. The tool centralizes your data exploration efforts, supporting data-driven decision making in a unified, interactive environment.

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    Key Features

    • Exploration List: Manage all your explorations and those shared with you. Easily create new explorations or access existing ones using the show/hide and plus icons.
    • Title and Action Bar: Customize exploration titles, summarize findings, ask questions, and utilize sharing and deletion options. It also shows active collaborators. Sharing is controlled by ownership and permission levels.
    • Exploration Content: Displays data visualization results, summaries, goals, and participant discussions to enrich the analysis context.
    • User Roles and Permissions:
      • Exploration Creator: Creates explorations, sets goals, generates initial visuals, and manages sharing. Requires the nowassistexploreruser role or higher.
      • Exploration Participant: Collaborates by generating visuals, commenting, and potentially sharing further. Also requires the nowassistexploreruser role or higher.
      • Exploration Viewer: Reads explorations without editing or AI querying privileges; no elevated role required.
    • Seamless Integration: Launch AI Data Explorer from any list or data visualization within ServiceNow applications to ask questions and generate insights directly related to your data.

    Key Outcomes

    • AI-Guided Insights: Quickly derive meaningful insights using natural language queries, with AI suggesting subsequent questions to deepen analysis.
    • Document Editing and Organization: Consolidate insights in one editable document, allowing you to annotate and organize information for comprehensive understanding.
    • Collaboration: Enable multiple users to work together in real-time, refining analyses and aligning on insights to drive effective, data-driven decisions.

    Next Steps for Customers

    To effectively utilize AI Data Explorer, customers should learn about activating the AI Data Explorer skills and explore detailed usage and configuration guidance. This ensures optimal adoption and maximizes the benefits of AI-assisted data exploration within ServiceNow.

    AI Data Explorer is your AI companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.

    AI Data Explorer overview

    The objective of AI Data Explorer is to bring your thoughts into one place by empowering users to explore, generate interesting findings, and collaborate seamlessly. This is achieved through an AI-assisted, interactive exploration that serves as a centralized space for data-driven decision making.

    Figure 1. AI Data Explorer
    An exploration in Now Assist explorer.
    AI Data Explorer can be divided into the following sections:
    • 1 Exploration list. Expand or hide the list with the show/hide icon Show/hide icon. The list shows all explorations that you own or that have been shared with you. You can also create exploration with the plus (+) icon.
    • 2 Title and action bar. This section includes an editable title for the exploration, buttons for summarizing the exploration and asking a question about data, and a More Options menu for sharing and deleting the exploration. It also shows which other users are currently in the exploration. You can share an exploration only if you own it or it has been shared with you with sharing rights.
    • 3 Exploration content. This section displays the results of data exploration queries. The results typically include a data visualization or list and a summary of the contents of that visualization or list. The exploration can also include its purpose or goal and any text that the participants have added, such as a discussion about the results.

    AI Data Explorer users

    Table 1. Users
    User Description
    Exploration creator Creates new explorations. Sets the goal of the exploration. Generates the first graphics. Can use the exploration just for themselves, or can invite participants and viewers, who must have access to the data in generated data visualizations.

    Role required: now_assist_explorer_user or higher.

    Exploration participant Anyone with whom the exploration is shared with editing rights. Can generate more data visualizations or comment on the exploration. May be able to share the exploration further.

    Role required: now_assist_explorer_user or higher.

    Exploration viewer Anyone with whom the exploration is shared either without editing rights or without the now_assist_explorer_user role or higher. A viewer cannot ask questions of the AI or add text to the exploration, but they can read it.

    AI Data Explorer benefits

    • AI-Guided insights: Gain insights using natural language queries, with AI guiding your analysis and suggesting the next questions to explore.​​
    • Document Editing and Organization: Collect insights in a single document. Edit, organize, and add your own thoughts to understand a topic comprehensively.​​
    • Collaboration with Other Users: Work together in a shared space to refine analyses, align on insights, and drive data-driven decisions with ease.​​
    • Seamless integration with all applications: Trigger Now Assist explorer from any list or data visualization to ask questions about the data in your experiences.