AI Control Tower release notes
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Summary of AI Control Tower release notes
The ServiceNow AI Control Tower application offers a centralized workspace for AI stewards to manage and monitor AI assets within the enterprise. It leverages a unified AI asset data model on the ServiceNow AI Platform® and supports governance business processes, enabling customers to oversee AI performance, risk, compliance, and workforce transformation. The application is available as a ServiceNow Store app and is installed as part of the generative AI Controller.
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Key Features
- AI Asset Inventory: Catalog AI models, datasets, prompts, and related artifacts using a unified data model, including integration with Now Assist and Generative AI Controller assets.
- AI Steward Role: Facilitate governance coordination across innovation, legal, security, risk, and compliance teams.
- AI Skills Approvals: Manage review and approval workflows for Now Assist skills, AI models, and datasets.
- AI Control Tower Workspace: Provides an intuitive interface surfacing governance tasks, reports, inventory, and insights.
- Health and Evaluation Tabs: Monitor guardrail effectiveness against offensive content and prompt injections, and evaluate virtual agent interaction quality.
- AI Connections via Service Graph Connectors: Integrate with hyperscalars and AI frameworks like AWS, Microsoft Azure, GCP Vertex AI, Salesforce, and others for comprehensive AI asset management.
- AI Case Management: Track and respond to AI asset-related inquiries and cases efficiently.
- Multi-Instance Management: Synchronize AI asset inventory across development and production instances to enable early governance.
- Access Control for AI Agents and Workflows: Configure who can discover and trigger AI agents or workflows, defining their user behavior and accessibility scope.
Important Updates and Changes
- Now Assist Usage Measurement: Transitioned from a 365-day look-back to a 365-day burn-down model resetting at the contract anniversary. Some Now Assist skills and agents are enabled by default for new and upgrading customers, with specific ACLs required for agentic workflows.
- User Interface: Enhanced landing page dashboards to improve AI steward experience.
- Governance Controls: Settings now allow blocking "other" skills in Now Assist deployments pending approvals.
Practical Benefits for ServiceNow Customers
AI Control Tower empowers enterprises to embed AI governance seamlessly into their strategy, ensuring compliance with internal policies and global regulations focused on privacy, data governance, and ethical AI use. Customers can expect streamlined management of AI assets, improved risk oversight, and faster response to AI-related issues. The centralized workspace and approval workflows facilitate collaboration across teams, while integration with major cloud and AI providers extends governance capabilities.
The ServiceNow®AI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. The AI Inventory, based on a unified AI asset data model on the ServiceNow AI Platform® along with associated governance business processes are available in this workspace.
Plugin information
The AI Control Tower application is available as a Store app. For plugin details, see the Activation information section.
Important:
AI Control Tower is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
AI Control Tower highlights for the Yokohama release
Yokohama Patch 11
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
- AI connections are introduced in AI Control Tower using Service Graph Connectors. AI connections are combination of hyperscalars, AI apps, and agentic AI frameworks. The AI Service Graph Connectors available from March 2026:
- AWS
- Microsoft- Azure Foundry and Copilot
- n8n
- GCP Vertex AI
- LangGraph
- Salesforce
Yokohama Patch 6
- Monitor the performance of guardrails enabled through Now Assist Guardian using the Health tab.
- Measure and improve the quality of interactions with virtual agents using the Evaluation tab.
Yokohama Patch 3
- AI Control Tower helps customers manage and oversee performance, risk profile & workforce transformation while also helping to seamlessly embed AI into enterprise strategy.
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- Create an AI steward role.
- Use the AI Asset inventory to catalog AI-related artifacts.
- Use the AI skills Approvals to review and approval flows.
- Create a AI Control Tower Workspace.
Important information for Upgrading AI Control Tower to Yokohama
General availability release, no upgrade.
AI Control Tower Features
Yokohama Patch 6
- Health tab in AI Control Tower
- Monitor and evaluate the effectiveness of offensive content and prompt injection guardrails active on your AI assets.
- Measure and improve the quality of interactions with virtual agents using the Evaluation tab.
- AI model providers
- Enable choice for third party model providers powering ServiceNow® skills and agents.
- Yokohama Patch 3
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- A single pane view of the AI inventory, its state, and its risk and compliance posture.
- Lifecycle to manage AI asset onboarding and deployment.
- Helps user oversee and manage AI Asset inventory's risk profile with regard to enterprise policies and global regulations, as defined by the user, with a focus on privacy, data governance, and ethical AI.
- AI Case management to oversee AI asset-related inquiries and cases, enabling faster response and improved tracking.
- Multi-instance management to synchronize AI asset inventory from sub-prod to prod instances to initiate governance early in the build process.
- Control settings to block only ''other'' skills in Now Assist AI deployment pending approvals.
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- AI Steward role- Facilitate and coordinate governance activities between innovation, legal, security, risk and compliance teams.
- AI Asset inventory- Unified data model on the ServiceNow AI Platform to catalog AI Model, datasets, prompts, and other related artifacts including Now Assist and AI leveraging Generative AI Controller.
- AI skills Approvals- Review and approval flows for Now Assist skills and other related assets like AI Models and AI datasets deployed through Now Assist or generative AI Controller.
- AI Control Tower Workspace- Intuitive workspace to surface governance tasks, reports, inventory, and insights.
UI changes
- Yokohama Patch 3
- Enhancements to landing page dashboards for AI steward.
Changed in this release
- Yokohama Patch 11
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Configure ACLs for AI agents and agentic workflows
- Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Activation information
The AI Control Tower application is installed as part of the generative AI Controller.
Browser requirements
The AI Control Tower application supports all the browsers.
Accessibility information
The AI Control Tower application supports all the platform accessibility features.
Localization information
- Yokohama Patch 3
- The AI Control Tower application isn’t localized