Now Assist for Configuration Management Database (CMDB) release notes
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Summary of Now Assist for Configuration Management Database (CMDB) Release Notes - Yokohama
The Now Assist for CMDB application enhances the management and remediation of Configuration Items (CIs) by providing comprehensive summaries and accelerating duplicate CI resolution. The Yokohama release introduces key improvements that streamline CI data access, automate skill activation, and improve deduplication processes, helping ServiceNow customers maintain a healthier and more accurate CMDB.
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Key Features
- CI Summarization: Users can select "Summarize" on CI forms or lists to quickly view critical CI details such as discovery data, business services, security vulnerabilities, and related records (incidents, alerts, problems, changes) directly on the form.
- Duplicate CI Management: The "Manage duplicate CIs" skill identifies duplicate CIs, generates remediation tasks, assigns them appropriately, and provides step-by-step guidance with the ability to preview remediation results before applying deduplication templates.
- Automatic Skill Activation: Certain Now Assist skills, AI agents, and agentic workflows are now enabled by default for new installations and unconfigured existing setups, simplifying initial use while preserving control over previously configured components.
- Configurable AI Access Controls: Administrators can configure access control lists (ACLs) in AI Agent Studio to manage who can discover and trigger AI agents and workflows, including options for dynamic user or AI user behavior and scope of access (authenticated users or public).
- Improved CI Correctness Scoring: Updated CI correctness scores feed into the CMDB Health Dashboard, providing more accurate health insights for your configuration data.
- Usage Measurement Updates: Now Assist transitions to a 365-day burn-down usage model resetting at contract anniversary, ensuring more precise tracking of application usage for licensing purposes.
Activation and Integration
Now Assist for CMDB is available for installation through the ServiceNow Store. Customers should request the application there to add these capabilities. The product integrates well with Service Graph Connectors to import third-party data and leverages related Now Assist tools to enhance productivity, self-service, and AI-driven workflows.
Practical Benefits for ServiceNow Customers
- Accelerate CI data access and decision-making with concise, contextual summaries integrated into existing CMDB forms and workspaces.
- Efficiently identify and remediate duplicate CIs, reducing data redundancy and improving CMDB accuracy with guided, previewable remediation workflows.
- Benefit from default AI skill activations that enable immediate value while retaining configurability to meet organizational security and access policies.
- Gain improved visibility into CMDB health through enhanced correctness scores that better inform maintenance priorities.
- Manage AI agent usage and access securely with comprehensive ACL configurations.
The ServiceNow® Now Assist for CMDB application displays comprehensive summaries for configuration items (CIs) and accelerates the process of remediating duplicate CIs. Now Assist for CMDB was enhanced and updated in the Yokohama release.
Now Assist for CMDB highlights for the Yokohama release
Yokohama Patch 11
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are on by default.
- Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
Previous Patch releases
- Select Summarize on a CI form, in the workspace, or from any list to view a concise summary of key CI data directly on the form: discovery and class details, associated business services, security vulnerabilities, and related records like incidents, alerts, problems, and change requests.
- The 'Manage duplicate CIs' skill identifies duplicate CIs, populates remediation tasks, and then assigns the tasks to the appropriate group. You follow step-by-step guidance and can preview remediation results before selecting a template. The updated CI correctness scores enable the CMDB Health Dashboard to display accurate information.
See for more information.
Important:
Now Assist for CMDB is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Now Assist for CMDB release
- Some Now Assist skills, agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
- Preview deduplication template results
- While you're working in the manage duplicate CIs skill, select Review existing templates to help you to decide which deduplication template to apply. Now Assist generates a summary of the results of applying a template without actually running the remediation process. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process.
Changed in this release
- Yokohama Patch 11
- Changes to Now Assist usage measurement
- Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Some Now Assist skills are turned on by default
- The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills are turned on automatically.
- Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
- Configure ACLs for AI agents and agentic workflows
- Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Activation information
Install Now Assist for CMDB by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.