Now Assist in Document Intelligence release notes

  • Release version: Yokohama
  • Updated January 23, 2026
  • 6 minutes to read
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    Summary of Now Assist in Document Intelligence Release Notes - Yokohama

    The ServiceNow® Now Assist in Document Intelligence application leverages generative AI to extract data from documents, summarize content, and answer predefined questions. The Yokohama release introduces significant enhancements to improve automation, AI model flexibility, and integration capabilities. This application streamlines document processing workflows, saving time by automating extraction and enabling quick access to relevant information.

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    Key Features

    • Document and Visual Insights AI Agent: Enhanced to recognize and cite multiple attachments, summarize document and image content, and autonomously analyze data without agent review.
    • Large Language Model (LLM) Selection: Customers can now choose from multiple AI model providers, including Google Gemini, Anthropic Claude on AWS, Now LLM Service, and Azure OpenAI, for extraction and Q&A use cases.
    • Full Automation for Document Data Extraction: Automates extraction and processing of document tasks, including specialized extraction from invoices with Now Assist for Accounts Payable Operations (APO).
    • Document Chat Integration: Virtual Agent integration enables users to ask questions about document content and receive AI-generated responses.
    • Usability Enhancements: Updates to use case setup UI improve the configuration experience, including clearer terminology and additional detail fields to aid AI accuracy.
    • Default Skill Activation: Now Assist in Document Intelligence skills are turned on by default for new customers and newly installed products, simplifying initial setup.
    • Access Control Configuration: Administrators can configure ACLs for AI agents and workflows to control user access and define AI agent behavior within AI Agent Studio.

    Activation and Requirements

    Now Assist features require activation of a Now Assist plugin from the ServiceNow Store and installation of the Document Intelligence application (sndocintel). At least one Now Assist product must be installed to use these capabilities. Multiple Now Assist plugins are available to support diverse operational areas such as Accounts Payable, Employee Experience, Field Service, and more.

    Key Outcomes for ServiceNow Customers

    • Improved Efficiency: Automated AI-powered document data extraction reduces manual effort and accelerates workflows.
    • Flexible AI Model Use: Ability to select preferred LLM providers helps optimize prediction quality and meet organizational requirements.
    • Seamless Integration: Integration with Virtual Agent enables intuitive document Q&A, enhancing end-user self-service capabilities.
    • Enhanced Security and Control: ACL configuration ensures proper governance over AI agent usage and access.
    • Faster Time to Value: Default activation of skills reduces setup complexity and speeds adoption for new and upgrading customers.

    The ServiceNow® Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the Yokohama release.

    Now Assist in Document Intelligence highlights for the Yokohama release

    Yokohama Patch 13
    • Now Assist in Document Intelligence skills are on by default.
    Yokohama Patch 11
    • Review changes to Now Assist usage measurement.
    • Some Now Assist skills, agents, and agentic workflows are on by default.
    • Additional role configuration is required for agentic workflows and AI agents included with Now Assist applications.
    Yokohama Patch 6
    • Summarize the content in document and image attachments with the document and visual insights AI agent.
    • Choose a large language model (LLM) to generate predictions for extraction and Q&A (question & answer) use cases.
    • Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    Yokohama Patch 3
    • Boost productivity by using the document and visual insights AI agent to autonomously analyze and extract data from documents and images.
    • Streamline document data extraction by automating document tasks.
    • Use Virtual Agent to ask questions about the document content.
    • Extract the data from invoices with Now Assist for Accounts Payable Operations (APO).
    Early Availability
    • Speed up your document processing workflows and quickly extract the text and tables from your documents.
    • Save time looking for the information that you need in a document, and quickly find the answers to predefined questions.

    See for more information.

    Important:
    Now Assist in Document Intelligence is available in ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Now Assist in Document Intelligence release

    Yokohama Patch 13
    Document and visual insights AI agent enhancements
    The document and visual insights AI agent can recognize and provide citations for multiple attachments.
    Yokohama Patch 6
    LLM selection for use cases
    Configure a different LLM to generate predictions for extraction and Q&A use cases.
    New third-party AI model provider options available for all Now Assist applications
    Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
    Yokohama Patch 3
    Use an AI agent to help process the tasks that analyze and extract data from documents and images.
    Full automation for document data extraction
    Automatically extract the document data and process the document task without agent review.
    Data extraction from accounts payable (AP) invoices
    Extract data from invoices with Now Assist for APO.
    Document chat in Virtual Agent
    Integrate Now Assist for Virtual Agent with Now Assist in Document Intelligence to enable the chat responses that are based on the document content.
    Attachment summarization in ITSM
    View the summaries of attachments with the record summary in ITSM.
    Early Availability
    Document extraction
    Extract the data from documents by using LLMs to provide the recommended field values.
    Document Q&A
    Use generative AI to find the answers to the predefined questions in a document.
    Setting up use cases for Now Assist in Document Intelligence
    Set up Document Intelligence use cases to enable agents to use the document extraction and document Q&A skills.

    UI changes

    Yokohama Patch 3
    Usability enhancements to use case setup features
    Various features for the use case setup are updated to create a more effective user experience:
    • Field is changed to question in the field form for Q&A use case setup.
    • Single field is changed to Field in the field form for the document extraction use case setup.
    • An Additional Details field is added to the table form for the document extraction use case setup as a way to help the large language model (LLM) extract the relevant information from the document.

    Changed in this release

    Yokohama Patch 13
    Document and visual insights AI agent enhancements
    Tools used by the document and visual insights AI agent are consolidated to improve performance.
    Now Assist in Document Intelligence skills are now turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading: Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Yokohama Patch 11
    Changes to Now Assist usage measurement
    Starting with Yokohama Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
    Some Now Assist skills are turned on by default
    The new default behavior works as follows:
    • New customers: When you install a Now Assist product, designated skills are turned on automatically.
    • Existing customers who are upgrading (starting with Yokohama Patch 11): Any previously unconfigured skill is turned on automatically (the skill was never configured and turned on, then turned off again). Previously configured skills that were turned on, then off, remain inactive.
    Configure ACLs for AI agents and agentic workflows
    Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
    Yokohama Patch 6
    Document and visual insights AI agent enhancements
    Generate a summary of document and image attachments with the document and visual insights AI agent.

    Activation information

    Now Assist features are available with activation of any Now Assist plugin from ServiceNow Store. The following plugins are available:

    For more information, see .

    Additional requirements

    Now Assist in Document Intelligence requires the installation of the Document Intelligence application (sn_docintel) and at least one Now Assist product.

    Related ServiceNow applications and features

    Use Document Intelligence to streamline the extraction and classification of data from a variety of documents. Document Intelligence is designed to work with existing automated systems, making operations more efficient and saving effort.
    Now Assist
    Improve the productivity and efficiency in your organization, deliver better self-service, recommend actions, provide answers, and empower your users to search more effectively.
    Use the generative AI skills in Now Assist products to meet the needs of users in different workflows, including case or incident summarization, chat summarization, resolution notes generation, and code generation.
    Now Assist in Contract Management
    Use Now Assist in Contract Management to analyze contracts for non-standard and missing clauses, and extract information from signed contracts to automatically add in the contract repository.