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Transforming government workflows

Ideas and resources to bring the public sector into the digital age
How the pandemic transformed public sector IT

How the pandemic transformed public sector IT

A conversation with ServiceNow’s Bob Osborn

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Perspectives and insights

How the pandemic helped city leaders in Los Angeles raise the metro's digital IQ with new citizen services.

Los Angeles CIO Ted Ross on the power of people-centered tech

How the pandemic helped city leaders in America’s second-largest metro raise their digital IQ

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Taking public services to the next level

As government agencies race to digitize, emerging tech can help

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Article

How governments can successfully support a hybrid workforce

Here’s what public sector leaders can do to keep employees healthy and productive—on-site and off

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Article

Japan needs a digital overhaul

Japanese companies have been slow to adopt digital operating models. Here’s how local business leaders are stepping up.

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Article

Tech to restore trust

The future of citizen services

“In the next couple of years, most government agencies will catch up in terms of resilience.”

Bob Osborn
Chief technology officer of global governments, ServiceNow

Expert resources

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How U.S. Citizenship and Immigration Services integrates data across functions

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The future of IT adoption in government

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Solutions

ServiceNow ebook about the state of operational technology systems in digital mnaufacturing

How ServiceNow supports U.S. immigration requirements

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