IT transformation

Exploring the technological implications of AI and automation across the enterprise.

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How software can help slay inflation

Automation lowers development costs while boosting labor productivity.

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How Lumen Technologies Is Driving Business Growth - Workflow™
Article

How Lumen Technologies Is Driving Business Growth - Workflow™

Companies too often make big decisions about innovation and digital transformation without involving key stakeholders: customers and employees.

Jun 08, 2023
Don’t greenwash by accident
Article

Don’t greenwash by accident

Businesses may greenwash or make false ESG claims without realizing it. Learn what ESG strategies you need to prevent greenwashing.

Jun 08, 2023
I’m a CFO. Here’s why I believe in ESG
Column

I’m a CFO. Here’s why I believe in ESG

Why a sound ESG strategy can help accelerate revenue growth and be a stabilizing force in times of macro uncertainty.

Jun 08, 2023
Digital Twins Technology In the Age of IoT
Article

Digital Twins Technology In the Age of IoT

Digital twin technology has proliferated as IoT technology has boomed allowing organizations to prototype products faster and visualize processes easier.

Jun 07, 2023
Field Service Management & Augmented Reality
Article

Field Service Management & Augmented Reality

AR software and hardware allow field service management techs to work remotely, sometimes by guiding customers to make complex repairs.

Jun 07, 2023
How risk becomes reward
Article

How risk becomes reward

Asia’s banks are approaching risk management in new ways. What will make their strategy pay off?

Jun 05, 2023
Addressing IT's skills shortage
Article

Addressing IT's skills shortage

Pearson and ServiceNow share insights on the impact of AI on the workforce and how leaders can leverage innovative thinking for expanding tech roles.

Jun 01, 2023
How software can help slay inflation
Article

How software can help slay inflation

Automation lowers development costs while boosting labour productivity

May 24, 2023
How AI Investing Leads to Business Growth
Article

How AI Investing Leads to Business Growth

Companies investing heavily in AI & automation have seen the greatest increase in overall job growth & sales. Read more about the benefits of automation.

May 24, 2023
Watch: The Connected Ecosystem
Video

Watch: The Connected Ecosystem

How do you solve customer issues faster while achieving cost reductions? Watch to learn how a connected ecosystem can accelerate revenue and drive down cost-to-serve.

May 23, 2023
How Industries Approach Digital Transformation
Article

How Industries Approach Digital Transformation

In this deep dive of a comprehensive survey by ServiceNow, we take a closer look at four industries and how they are approaching digital transformation.

May 23, 2023
Why ESG Strategy and Resilience Go Hand In Hand
Article

Why ESG Strategy and Resilience Go Hand In Hand

Businesses that want to be better prepared must shift their view towards an adaptable, long-term approach to resilience with ESG strategy at the heart. Learn why.

May 23, 2023
From Chatbots to Digital Personal Assistants (DPAs)
Column

From Chatbots to Digital Personal Assistants (DPAs)

Digital Personal Assistants (or DPAs) can transform organizations, freeing employees from time-consuming admin work & unlocking productivity

May 22, 2023
How to Sell a CFO On Digital Transformation
Article Column

How to Sell a CFO On Digital Transformation

Digital transformation should be top of mind for every C-suite executive these days. Why? Done right, it can deliver great experiences.

May 21, 2023
How technology is changing work
Article

How technology is changing work

Here are five trends to watch as organisations adapt to new ways of working

May 19, 2023
Are you ready for Generative AI?
Article

Are you ready for Generative AI?

Buckle up: ChatGPT and similar chatbots will change business irrevocably

May 19, 2023
Using technology to exceed market expectations
Article

Using technology to exceed market expectations

Buckle up: ChatGPT and similar chatbots will change business irrevocably

May 19, 2023
Skills intelligence systems are the future
Article

Skills intelligence systems are the future

New technology pinpoints employee skills to help execs form better teams and drive business success

May 19, 2023
4 Ways AI is Transforming IT Asset Management - Workflow™
Column

4 Ways AI is Transforming IT Asset Management - Workflow™

AI holds big potential for IT asset management in four major areas. Here’s what CIOs need to consider to get started with AI for ITAM.

May 18, 2023
With data analytics, higher education smartens up
Article

With data analytics, higher education smartens up

Universities, like organizations everywhere, are facing work shortages, as well as a tide of student dropouts. Higher ed CIOs have turned to data analytics in education for help.

May 17, 2023
Operational Resilience: The New C-suite KPI
Article

Operational Resilience: The New C-suite KPI

Operational resilience requires continuous collection, evaluation, and monitoring of changes in IT, security, HR, facilities, & employee health & safety.

May 12, 2023
3 use cases for enterprise AI
Column

3 use cases for enterprise AI

AI for enterprise applications can turbocharge your business if put to work on the right problems. Learn how to identify use cases and choose the best approach.

May 11, 2023
Generative AI is a game changer. Companies need to set the new rules of the game.
Article

Generative AI is a game changer. Companies need to set the new rules of the game.

Companies are setting new rules amidst the rise of generative AI, including protecting themselves from bias, security threats, and the spread of shadow AI.

May 11, 2023
The Digital Butterfly Effect of Tech Innovation
Article

The Digital Butterfly Effect of Tech Innovation

Through a 'digital butterfly effect' a single tech innovation can impact our lives in unforeseen ways. Dave Wright examines these trends during Knowledge 2020.

May 05, 2023
Your company, optimized
Q&A

Your company, optimized

Organizations have long struggled to get a complete picture of their business processes. Process mining gives a real-time view into how work gets done.

May 03, 2023
The time to invest in digital innovation is now
Article

The time to invest in digital innovation is now

Savvy leaders know that boldly investing in digital transformation is a smart move in an uncertain business climate.

May 02, 2023
Why ESG strategy matters now
Editor's Letter

Why ESG strategy matters now

It’s never been clearer that the right ESG strategy can help a company boost productivity, control costs, and manage risk.

Apr 27, 2023
Blockchain sustainability
Q&A

Blockchain sustainability

Blockchain, distributed ledger technology, could power a new era of automated ESG reporting and solve environmental sustainability problems.

Apr 27, 2023
A single source of truth for ESG
Article

A single source of truth for ESG

New tools are revolutionizing how companies track progress toward sustainability goals. With the global economic outlook increasingly uncertain, you might expect business leaders to throttle back on ESG programs.

Apr 27, 2023
What leaders know about ESG initiatives
Feature

What leaders know about ESG initiatives

Organizations with effective ESG programs also understand that these ESG initiatives improve their bottom line, and they’re using new tech to do it.

Apr 27, 2023
Purpose Drives Profit

Purpose Drives Profit

In tough times, companies do better when they do good

Apr 26, 2023
The ‘Wild West’ era of AI is over
Article

The ‘Wild West’ era of AI is over

Tahn Shannon shares how Artificial intelligence promises to change everything- and why careful planning and safeguards are needed.

Apr 19, 2023
From the lab to the platform
Q&A

From the lab to the platform

Valérie Bécaert relies on her scientific background to translate AI research breakthroughs into enterprise software products.

Apr 17, 2023
How Port of Montreal is managing supply chain pressures
Q&A

How Port of Montreal is managing supply chain pressures

Port executive Daniel Olivier is using AI and other technologies to create efficiencies and increase resilience in turbulent times.

Apr 17, 2023
Ensuring Singapore’s future growth
Q&A

Ensuring Singapore’s future growth

Noted Singaporean economist and finance CEO Manu Bhaskaran shares his outlook on how the city-state will keep flourishing in the years ahead.

Apr 17, 2023
The self-optimizing enterprise
Q&A

The self-optimizing enterprise

Process mining analyzes data and suggests actions to optimize processes throughout a company. Celonis, a ServiceNow partner, is a leader in this field.

Apr 17, 2023
Top takeaways from Davos
Q&A

Top takeaways from Davos

ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum’s annual meeting

Apr 17, 2023
How GBS serves the global business
Q&A

How GBS serves the global business

Can an evolved approach to shared services help companies thrive?

Apr 17, 2023
Most machine learning projects needlessly fail
Q&A

Most machine learning projects needlessly fail

A conversation with author and machine learning expert Eric Siegel.

Apr 17, 2023
Why enterprise AI is starting to pay off
Q&A

Why enterprise AI is starting to pay off

Author Tom Davenport explains how top AI practitioners are generating bigger returns.

Apr 17, 2023

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