IT transformation

Exploring the technological implications of AI and automation across the enterprise.

Introducing ESG’s leaders

ARTICLE

Meet the new VIPs of ESG leadership

Companies are increasingly elevating ESG leadership into a management role. Meet four leaders shaping the contours of these critical new positions.

Explore more in IT transformation

The self-optimizing enterprise
Q&A

The self-optimizing enterprise

Process mining analyzes data and suggests actions to optimize processes throughout a company. Celonis, a ServiceNow partner, is a leader in this field.

Sep 22, 2023
Using technology to exceed market expectations
Article

Using technology to exceed market expectations

Buckle up: ChatGPT and similar chatbots will change business irrevocably

Sep 22, 2023
Automating through the storm
Article

Automating through the storm

Using hyperautomation to weather uncertainty.

Sep 22, 2023
Using AI to identify high-potential employees
Article

Using AI to identify high-potential employees

HIPO employees deliver more value than "regular" employees. Discover how to use AI to hire the best and grow their skills. Learn more.

Sep 13, 2023
Purpose drives profit
Workflow quarterly

Purpose drives profit

In tough times, companies do better when they do good

Sep 12, 2023
The connected ecosystem
Video

The connected ecosystem

How do you solve customer issues faster while achieving cost reductions? Watch to learn how a connected ecosystem can accelerate revenue and drive down cost-to-serve.

Sep 12, 2023
Realizing net zero
Article

Realizing net zero

Digital systems and processes can help track, measure, and reduce carbon emissions. Learn how leveraging digital transformation can help achieve net zero.

Sep 12, 2023
Meet the new VIPs of ESG leadership
Article

Meet the new VIPs of ESG leadership

Companies are increasingly elevating ESG leadership into a management role. Meet four leaders shaping the contours of these critical new positions.

Sep 12, 2023
How technology is changing work
Article

How technology is changing work

Here are five trends to watch as organisations adapt to new ways of working

Sep 11, 2023
How software can help slay inflation
Article

How software can help slay inflation

Automation lowers development costs while boosting labour productivity

Sep 11, 2023
How GBS serves the global business
Q&A

How GBS serves the global business

Can an evolved approach to shared services help companies thrive?

Sep 08, 2023
Transforming the public sector
Q&A

Transforming the public sector

Providing better service to citizens is imperative for government agencies and the entire public sector. Technology can help.

Aug 31, 2023
Are you ready for Generative AI?
Article

Are you ready for Generative AI?

Buckle up: ChatGPT and similar chatbots will change business irrevocably

Aug 25, 2023
Enterprise AI and the ‘valley of death’
Article

Enterprise AI and the ‘valley of death’

How companies can translate cutting-edge research into practical business tools. Read More.

Aug 23, 2023
How AI Investing Leads to Business Growth
Article

How AI Investing Leads to Business Growth

Companies investing heavily in AI & automation have seen the greatest increase in overall job growth & sales. Read more about the benefits of automation.

Aug 21, 2023
Field Service Management & Augmented Reality
Article

Field Service Management & Augmented Reality

AR software and hardware allow field service management techs to work remotely, sometimes by guiding customers to make complex repairs.

Aug 15, 2023
Rethinking the CFO’s mandate
Column

Rethinking the CFO’s mandate

CFOs have broken new ground in how we find markets and invest resources. But now our role is changing with regard to emerging technologies.

Aug 09, 2023
Can we ever trust generative AI?
Article

Can we ever trust generative AI?

Generative AI has taken the world by storm. How will businesses harness its powers without drowning in its wake?

Aug 02, 2023
The road to ESG success
Feature

The road to ESG success

Do you want to understand ESG? Liberty Tires shares its ESG journey with examples. Learn more.

Jun 26, 2023
Facing down regional risks
Article

Facing down regional risks

New research uncovers what enterprise leaders from Australia, India, Japan, and Singapore, can learn from each other.

Jun 21, 2023
I’m a CFO. Here’s why I believe in ESG
Column

I’m a CFO. Here’s why I believe in ESG

Why a sound ESG strategy can help accelerate revenue growth and be a stabilizing force in times of macro uncertainty.

Jun 20, 2023
The future-ready manufacturer
Report

The future-ready manufacturer

Use manufacturing technology to improve OT security, supply chains, customer experiences, and more. Learn how.

Jun 19, 2023
You can't transform without observability
Q&A

You can't transform without observability

Organizations need real-time observability and insights into the digital platforms that drive their businesses.

Jun 12, 2023
How Lumen Technologies Is Driving Business Growth - Workflow™
Article

How Lumen Technologies Is Driving Business Growth - Workflow™

Companies too often make big decisions about innovation and digital transformation without involving key stakeholders: customers and employees.

Jun 08, 2023
Don’t greenwash by accident
Article

Don’t greenwash by accident

Businesses may greenwash or make false ESG claims without realizing it. Learn what ESG strategies you need to prevent greenwashing.

Jun 08, 2023
Digital Twins Technology In the Age of IoT
Article

Digital Twins Technology In the Age of IoT

Digital twin technology has proliferated as IoT technology has boomed allowing organizations to prototype products faster and visualize processes easier.

Jun 07, 2023
How risk becomes reward
Article

How risk becomes reward

Asia’s banks are approaching risk management in new ways. What will make their strategy pay off?

Jun 05, 2023
Addressing IT's skills shortage
Article

Addressing IT's skills shortage

Pearson and ServiceNow share insights on the impact of AI on the workforce and how leaders can leverage innovative thinking for expanding tech roles.

Jun 01, 2023
How Industries Approach Digital Transformation
Article

How Industries Approach Digital Transformation

In this deep dive of a comprehensive survey by ServiceNow, we take a closer look at four industries and how they are approaching digital transformation.

May 23, 2023
Why ESG Strategy and Resilience Go Hand In Hand
Article

Why ESG Strategy and Resilience Go Hand In Hand

Businesses that want to be better prepared must shift their view towards an adaptable, long-term approach to resilience with ESG strategy at the heart. Learn why.

May 23, 2023
From Chatbots to Digital Personal Assistants (DPAs)
Column

From Chatbots to Digital Personal Assistants (DPAs)

Digital Personal Assistants (or DPAs) can transform organizations, freeing employees from time-consuming admin work & unlocking productivity

May 22, 2023
How to Sell a CFO On Digital Transformation
Article Column

How to Sell a CFO On Digital Transformation

Digital transformation should be top of mind for every C-suite executive these days. Why? Done right, it can deliver great experiences.

May 21, 2023
Skills intelligence systems are the future
Article

Skills intelligence systems are the future

New technology pinpoints employee skills to help execs form better teams and drive business success

May 19, 2023
4 Ways AI is Transforming IT Asset Management - Workflow™
Column

4 Ways AI is Transforming IT Asset Management - Workflow™

AI holds big potential for IT asset management in four major areas. Here’s what CIOs need to consider to get started with AI for ITAM.

May 18, 2023
With data analytics, higher education smartens up
Article

With data analytics, higher education smartens up

Universities, like organizations everywhere, are facing work shortages, as well as a tide of student dropouts. Higher ed CIOs have turned to data analytics in education for help.

May 17, 2023
Operational Resilience: The New C-suite KPI
Article

Operational Resilience: The New C-suite KPI

Operational resilience requires continuous collection, evaluation, and monitoring of changes in IT, security, HR, facilities, & employee health & safety.

May 12, 2023
3 use cases for enterprise AI
Column

3 use cases for enterprise AI

AI for enterprise applications can turbocharge your business if put to work on the right problems. Learn how to identify use cases and choose the best approach.

May 11, 2023
Generative AI is a game changer. Companies need to set the new rules of the game.
Article

Generative AI is a game changer. Companies need to set the new rules of the game.

Companies are setting new rules amidst the rise of generative AI, including protecting themselves from bias, security threats, and the spread of shadow AI.

May 11, 2023
The Digital Butterfly Effect of Tech Innovation
Article

The Digital Butterfly Effect of Tech Innovation

Through a 'digital butterfly effect' a single tech innovation can impact our lives in unforeseen ways. Dave Wright examines these trends during Knowledge 2020.

May 05, 2023
Your company, optimized
Q&A

Your company, optimized

Organizations have long struggled to get a complete picture of their business processes. Process mining gives a real-time view into how work gets done.

May 03, 2023

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