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Delivering on the promise of experience in telecom

Ideas and resources for telecommunications leaders
Rogers Communications VP Scott Thomson

Making the shift from reactive to proactive customer experience

Rogers Communications VP Scott Thomson on how a digital platform sparked a turnaround with customer experience and organizational culture

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Perspectives and insights

Business person in suit talking on phone

5 ways for telecom companies to improve order management

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Mobile phone wireless signal telecom

How telecoms can reap 5G benefits

A conversation with Accenture innovation expert T.J. Schneider

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How telecoms can reduce churn and spur growth

Critical growth strategies require evolved thinking, centralized platforms, and modern cultures

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AT&T is betting on digital simplicity

Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain

We’re now able to hunt for smoke instead of fire with any network issues.

Scott Thomson
VP of technical customer service, Rogers Communications

Customer insights

How ServiceNow helps Rogers Communications provide proactive customer service

Moving from reactive to proactive at Rogers Communications

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Fiber optic cable

Lumen Technologies brings data and applications to the edge

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Telia 5G operations with ServiceNow

Telia’s ambitious goals for assuring 5G operations

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How AT&T partners with ServiceNow in telecommunications

AT&T transforms enterprise order management with ServiceNow

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Expert resources

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Ebook

Telecom: The smarter way to workflow

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Ebook

Enabling CSPs to deliver exceptional experiences that improve retention and fuel growth