Delivering on the promise of experience in telecom

Ideas and resources for telecommunications leaders
Rogers Communications VP Scott Thomson

Making the shift from reactive to proactive customer experience

Rogers Communications VP Scott Thomson on how a digital platform sparked a turnaround with customer experience and organizational culture

Perspectives and insights

Business person in suit talking on phone

5 ways for telecom companies to improve order management

Mobile phone wireless signal telecom

How telecoms can reap 5G benefits

A conversation with Accenture innovation expert T.J. Schneider

How telecoms can reduce churn and spur growth

Critical growth strategies require evolved thinking, centralized platforms, and modern cultures

AT&T is betting on digital simplicity

Untangling customer workflows is key to digital strategy, says global operations leader Sapna Jain

We’re now able to hunt for smoke instead of fire with any network issues.

Scott Thomson
VP of technical customer service, Rogers Communications

Customer insights

How ServiceNow helps Rogers Communications provide proactive customer service

Moving from reactive to proactive at Rogers Communications

Fiber optic cable

Lumen Technologies brings data and applications to the edge

Telia 5G operations with ServiceNow

Telia’s ambitious goals for assuring 5G operations

How AT&T partners with ServiceNow in telecommunications

AT&T transforms enterprise order management with ServiceNow


Expert resources

Autonomous networks telecom

Intent in autonomous network

Digital workflows in telecommunications

Delivering digital workflows in the cloud

Analyst Report

Service assurance in the 5G era


Telecom: The smarter way to workflow


Enabling CSPs to deliver exceptional experiences that improve retention and fuel growth