Sales and Order Management for Technology Providers
Define new product and service offerings quickly. Simplify sales and order fulfillment processes and manage post-sales activities to help boost services revenue and customer loyalty with one AI platform.
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Sales and Order Management for Technology Providers Overview
One platform for enterprise automation
Reduce costs, increase productivity, and eliminate repetitive sales and order tasks. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise.
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Featured apps and capabilities for Sales and Order Management for Technology Providers
Sales and Order Management for Technology Providers comprises key applications and capabilities that can scale with you as your needs change.
Opportunity Management
Identify customer needs and create opportunities as you manage the sales lifecycle.
Quote Management
Manage the quote lifecycle and track as customer needs or product configurations change.
Order Capture
Capture new, change, and disconnect orders using a single guided user workspace.
Order Management Workspace
Gain clear visibility across the entire order lifecycle with a single dashboard to track and manage orders.
Catalog Driven Orchestration
Speed fulfillment with dynamic orchestration workflows driven by an advanced product catalog.
Staggered Order Decomposition
Improve flexibility with staggered decomposition workflows powered by internal and external data.
Order Fallout Management
Limit customer impact for order errors and manage order fallout proactively.
Order Fulfillment
Auto-create and assign order fulfillment tasks for detailed fulfillment tracking.
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Do more with Sales and Order Management for Technology Providers
Combine Sales and Order Management for Technology Providers with other products and apps to create a powerhouse technology platform. Streamline processes, work more efficiently, and follow up on customers to boost loyalty and revenue.
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Put AI to work for people
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action.
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Resources
Browse a variety of content and learn how Sales and Order Management for Tech Providers can help you achieve extraordinary business outcomes.
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Optimize processes and enable self-service with Order Management (6:17)
Data Sheet
Sales and Order Management for Technology Providers
Topics
What is generative AI?
What is order management?
What is customer service?
Benefits
Benefits
Define new services quickly, speed revenue, and boost customer retention with Sales and Order Management for Tech Providers.
Define new services quickly
Respond faster to changing market conditions by defining new services through catalog-driven order orchestration.
Accelerate revenue
Capture customer needs accurately, promote related products, and fulfill orders using automation and AI.
Boost customer retention
Simplify managing post-sale activities to increase revenue and keep customers engaged.
Platform
Built on the ServiceNow AI Platform
Sales and Order Management for Tech Providers includes AI-powered platform capabilities so you can improve order management to increase revenue and delight customers. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow
ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
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Single data model
Eliminate information silos with one data source for your enterprise. Establish a single data model for enterprise workflows to streamline sales and order management and extend consistency and accuracy.
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Workflow automation
Build, monitor, and optimize highly efficient no-code automated workflows. Reduce costs, increase productivity, and eliminate repetitive sales and order tasks.
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Actionable insights
Give everyone in your organization the info they need to make smarter decisions and improve business processes. Boost agent productivity with self-service options and AI-powered experiences.
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Security lives at the center of all we do
Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
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Plans and Packages
What You Get
Sales and Order Management for Technology Providers simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivaled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
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Key features for Sales and Order Management for Technology Providers
Opportunity Management
Create or import opportunities and manage the end-to-end sales cycle with a Kanban view.
Quote Management
Manage the quote lifecycle and track as customer needs or product configurations change.
Order Management Workspace
Gain clear visibility across the entire order lifecycle with a single dashboard to track and manage orders.
Get results quickly
ServiceNow Impact
Increase adoption, optimize platform health, and see value faster. Try our AI- and human-powered product.
Support
Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices, and more.
Expert services
Get a team of experts to support your implementation, improve your instance health, or anything in between.
Training and certification
Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognized ServiceNow certification.
Partners
Add more value with the right ServiceNow partner who has expertise tailored to your business needs.
Community
Connect, share, learn, and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.
Product documentation
Learn how to use our products, find answers to your technical questions, and explore products by release.
Talk to an expert
Connect with us to put AI to work for your Tech Provider’s sales and service teams and accelerate revenue growth.
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