As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.
The difference between good and exceptional customer service comes down to three things: why your customer needs the service you provide; what it means to them; and how you learn from their issues.
Consumers want companies to care for the environment, but that can come at the cost of convenience. Here’s how to be green and still offer a great experience.
As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.