Employee experience

Examining the impact of process automation on business performance and employee engagement.

Balancing new skills

ARTICLE

The future is skills, not jobs

With automation and shifting attitudes toward work, companies are looking past job titles toward a new skill-based talent paradigm

Explore more in employee experience

The future is skills, not jobs
Article

The future is skills, not jobs

As work culture continues to shift, many organizations are shifting to a focus on skill-based talent for getting work done effectively. Here’s why.

Sep 21, 2023
To grow your cybersecurity muscle, look inside
Article

To grow your cybersecurity muscle, look inside

Cyber attacks are on the rise and talent is scarce. To address the cybersecurity talent shortage, consider retraining the staff you already have.

Sep 13, 2023
Wanted: Digital Skills for Smart Factories
Article

Wanted: Digital Skills for Smart Factories

With digital skills in short supply, companies are looking for innovative ways to staff the smart factories of the future for next-gen manufacturing. Learn more.

Sep 13, 2023
Working through divisions
Column

Working through divisions

AI tools can help leaders engage employees with empathy.

Jul 21, 2023
Building a learning democracy
Article

Building a learning democracy

Can a more inclusive approach to skills and technology transform India’s economy? 

Jun 14, 2023
Let’s Workflow It Podcast: Cynt Marshall - Workflow™

Let’s Workflow It Podcast: Cynt Marshall - Workflow™

Learn how the Dallas Mavericks; CEO transformed the franchise's culture by prioritizing leadership values like empathy and employee engagement.

Jun 07, 2023
The Secret Sauce to Employee Satisfaction
Video

The Secret Sauce to Employee Satisfaction

Chief Innovation Officer Dave Wright has a recipe to improve employee satisfaction for a more engaged and productive workforce. Watch now.

Jun 07, 2023
How AI Is Helping Improve Employee Experience
Article

How AI Is Helping Improve Employee Experience

Rather than just relying on existing procedures and policies, companies are improving employee experience with AI, task automation, and data analytics.

May 24, 2023
Tech Apprenticeships: Earn and Learn
Article

Tech Apprenticeships: Earn and Learn

Tech apprenticeships are helping companies build talent.Studies also show that apprenticeships tend to produce more loyal employees and boost company morale.

May 24, 2023
What is Sentient Enterprise
Column

What is Sentient Enterprise

The future belongs to companies that can react instantly to changing conditions. Sentient enterprises respond faster to changing conditions.

May 24, 2023
Agile Strategic Planning Is The New Norm
Q&A

Agile Strategic Planning Is The New Norm

Agile Strategic Planning, a framework for making strategic decisions faster, is becoming the new norm for fast growing companies who need to adapt quickly.

May 23, 2023
The rise of citizen developers

The rise of citizen developers

No coding skills? No problem. Amid a global IT talent shortage, many enterprises are embracing low- and no-code dev platforms.

May 23, 2023
Business Process Automation & Productivity

Business Process Automation & Productivity

A survey of more than 6,000 knowledge workers indicates that business process automation can lead to employee satisfaction and productivity gains.

May 23, 2023
How to Build Empathy in Business
Column

How to Build Empathy in Business

Empathy in business shouldn’t be a situational response that companies trot out during crises. Instead, it should be core, foundational business value.

May 23, 2023
Citizen Development in the Real World
Column

Citizen Development in the Real World

Citizen development makes coding for non-coders possible. Citizen developers will be vital to driving UX and business transformation in the future.

May 23, 2023
How digitization can foster an inclusive workplace
Article

How digitization can foster an inclusive workplace

Focusing on digitization of business processes, including digital employee experience, can promote diversity and help create an inclusive workplace.

May 22, 2023
How to Manage Employee Exits
Column

How to Manage Employee Exits

Now more than ever, HR leaders need to handle separations with respect and empathy. Learn how to meet the new challenges of employee exits during COVID.

May 22, 2023
Harmonising Productivity with Lifestyle: Work from Home
Column

Harmonising Productivity with Lifestyle: Work from Home

New arrangements like work from home tap into the deep-seated Australian penchant for lifestyle. Learn about the rise and role of workflows in Australia.

May 18, 2023
Case for Merging Customer & Employee Experience
Article

Case for Merging Customer & Employee Experience

Digital workflows enable more connections between customer & employee experience, creating a unified enterprise practice: experience management. Learn more.

May 18, 2023
The Undeniable Impact of Employee Experience on CX
Q&A

The Undeniable Impact of Employee Experience on CX

Learn how fostering a great employee experience can help your support team provide excellent customer experiences even under difficult conditions. Read now.

May 18, 2023
The 4 Essential CHRO Skills
Article

The 4 Essential CHRO Skills

What are the 4 essential CHRO skills? Think agile, think strategically, know the workforce and sell the vision.

May 17, 2023
The office is back, but you may not recognize it
Article

The office is back, but you may not recognize it

Employers are bringing in architects to create spaces that reflect the way of work in a post-pandemic world.

May 16, 2023
How to mold sustainability pros
Article

How to mold sustainability pros

Who cares about ESG? The answer is nearly everyone. Companies need an influx of talent to help them meet ambitious ESG goals.

May 16, 2023
Finding talent close to home
Q&A

Finding talent close to home

Companies unable to fill tech roles need to help their existing employees get things done, learn new skills, and grow into new roles.

May 16, 2023
3 Trends in Post-COVID Office Design - Workflow™
Article

3 Trends in Post-COVID Office Design - Workflow™

When more workers return to the office, it could look very different—and that might be a great thing. Here is a look at 3 post-COVID office designs.

May 16, 2023
The case for creating an employee “digital twin”
Column

The case for creating an employee “digital twin”

Learn how creating digital twins for your workforce can be an innovative way to help improve employee satisfaction and well-being when it matters most. Read now.

May 12, 2023
Business Agility and Resilience Post-COVID
Article

Business Agility and Resilience Post-COVID

Companies that are agile and resilient—those that respond quickly to market changes—are 40% to 50% faster to market and have higher worker productivity.

May 10, 2023
Personalized Omni-channel Employee Experience - Workflow™
Article

Personalized Omni-channel Employee Experience - Workflow™

Three ways in which ServiceNow has created and improved a unified employee portal across the company, resulting in a personalized experience.

May 08, 2023
4 Ways to Boost Employee Morale During COVID-19
Roundtable

4 Ways to Boost Employee Morale During COVID-19

Tech talent leaders weigh in on winning strategies to keep employees engaged and morale high amid the stress of the COVID-19 pandemic.

May 05, 2023
Taylorism and Scientific Management

Taylorism and Scientific Management

The core ideas of Taylorism remain influential today. Frederick Taylor’s ghost smiles every time a management consultant talks about codifying best practices

May 04, 2023
The Key to Future Success is Flexible Working
Column

The Key to Future Success is Flexible Working

Businesses that want to succeed need to adapt to the new future of flexible working: one that adapts to the needs of employees, not just business owners. Learn more.

May 04, 2023
Why the Hybrid Workplace Is the Future of Work
Column

Why the Hybrid Workplace Is the Future of Work

Business leaders must be open to reimagining how work is accomplished. A hybrid workplace is becoming the new normal as workers demand flexibility.

May 04, 2023
Betting the future on innovation
Article

Betting the future on innovation

Innovation expert Amantha Imber calls for Australian organisations to adopt new workstyles and AI to insulate against an uncertain year.

Apr 19, 2023
The man with the most careers
Q&A

The man with the most careers

From banking to teaching to sharing career advice with millions, Eric Sim is no stranger to upskilling and professional development. His advice to Singaporeans looking to transform their careers: start small, start now, stay curious.

Apr 17, 2023
What’s wrong with bias training, and how to fix it
Q&A

What’s wrong with bias training, and how to fix it

A conversation with behavioral scientist Francesca Gino.

Apr 17, 2023
ESG strategy: How to get your board on board
Q&A

ESG strategy: How to get your board on board

A conversation with NYU Stern Center for Sustainable Business director and professor Tensie Whelan.

Apr 17, 2023
How to build a learning culture
Q&A

How to build a learning culture

A conversation with ServiceNow’s Cat Lang.

Apr 17, 2023
Unlock the Middle East’s potential for women in tech
Q&A

Unlock the Middle East’s potential for women in tech

Iliana Montauk on what Western companies gain by scouting and hiring farther afield.

Apr 17, 2023
Meet your AI work buddy
Article

Meet your AI work buddy

Researcher Nicolas Chapados explains how recent AI breakthroughs could change organizations forever.

Apr 07, 2023
CX and EX are one
Column

CX and EX are one

Leading companies merge customer and employee experiences to thrive.

Apr 07, 2023

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