Instead of blindly trying to automate a company’s entire IT infrastructure, process mining allows the company to understand how processes interact with each other, identify inefficiencies, and make smart decisions to improve them. In this way, we can use process mining to improve enterprise supply chain management, resource planning, IT infrastructure, and more.
I have a hard time imagining a future where process mining doesn’t play a crucial role. At the moment, the suite of technologies involved in hyperautomation work in tandem. Thinking back to the loan approval process, for example, virtual agent technology, orchestration, and AI each work unilaterally to automate the process, and process mining provides auditability independent from those technologies. But in the future, that will change.
As our technology improves, hyperautomation will make it possible for these technologies to affect each other. We’ll be able to run process mining, for instance, and then have AI look at the output to identify bottlenecks. When hyperautomation begins to work on this meta level—automating the automation, if you will—we’ll be able to create experiences and products faster than ever.