Although the role of process analyst will likely experience less disruption than many other technology-based roles, AI and automation will still necessitate a shift in terms of skills.
Adapting to meet the needs of the new AI-enhanced workplace will demand collaboration between process analysts and leadership. Decision-makers will need to take an active role in developing relevant and comprehensive training programs to help ensure that today’s analysts have the education and support they need to make the transition into tomorrow’s workforce.
The ServiceNow/Pearson study identified five capabilities that will demand the highest levels of proficiency from process analysts by 2027:
1. Developing keen innovation and entrepreneurship skills
2. Focusing on achievements
3. Increasing focus on personal learning and mastery
4. Improving judgment and decision-making capabilities
5. Collaborating and communicating effectively across digital media
As new AI technologies redefine how organizations handle crucial tasks, process analysts remain a vital force in ensuring process efficiency. In the coming years, these analysts will utilize advanced AI capabilities to enhance their productivity and value delivery, further streamlining important processes to match business growth. In order to facilitate this transition, IT leaders must identify skills gaps, understand the evolving proficiency requirements, and establish suitable training and upskilling programs to prepare their workforce for an AI-driven future.
After all, inefficiency is the enemy of business. With emergent automation technologies, process analysts will have the resources they need to turn every business process into a seamless experience.
Find out which skills you and your employees need in your career to prepare for the future.