SAN DIEGO – July 9, 2013 – ServiceNow (NYSE: NOW), the
enterprise IT cloud company, today announced that it has acquired
Mirror42 for an undisclosed sum and is offering its cloud‑based IT and
business intelligence solution to ServiceNow customers.
The new ServiceNow Performance Analytics product provides users with
Key Performance Indicator (KPI) ‑ driven dashboards and scorecards
that work transparently with all ServiceNow applications. The product
enables ServiceNow customers to optimize service processes in IT and
across the enterprise.
"Adding advanced, predictive analytics to applications on the
ServiceNow platform gives enterprises meaningful insight into business
processes in a fast, intuitive way and significantly extends the power
of our current reporting capabilities," said Fred Luddy, chief
product officer, ServiceNow. "The acquisition will help our
customers draw even greater value from their ServiceNow
implementations and accelerates adoption of the ServiceNow platform."
ServiceNow Performance Analytics works with all ServiceNow and
customer‑created applications. It delivers a wide variety of
capabilities, including trending, predictive modeling, KPI metrics and
scorecards showing IT and business performance. The product accesses a
library of over 6,500 KPIs that can be imported to ServiceNow
instances for performance indicators within IT, Sales, HR, Marketing,
Finance and other business functions. Already more than 440,000 users
have access to the library, making it the largest of its type. Users
can view the results from within ServiceNow or by using native iPhone,
iPad, and Android applications that make ServiceNow Performance
Analytics accessible anywhere and anytime.
Additional details about the acquisition will be made available in
conjunction with the ServiceNow Q2 financial results announcement
scheduled for July 31, 2013.
For More Information
ServiceNow is the enterprise IT cloud company. We focus on
transforming enterprise IT by automating and standardizing business
processes and consolidating IT across the global enterprise.
Organizations deploy our service to create a single system of record
for enterprise IT, lower operational costs and enhance efficiency.
Additionally, our customers use our extensible platform to build
custom applications for automating activities unique to their business
requirements. For more information, visit www.servicenow.com.
Cautionary Statement regarding Forward‑Looking Statements
This announcement contains certain "forward‑looking
statements," which may be identified by words such as 'believes',
'expects', 'anticipates', 'projects', 'intends', 'should', 'seeks',
'estimates', 'future', 'will' or similar expressions or by discussion
of, among other things, strategy, goals, plans or intentions. The
forward‑looking statements involve risks and uncertainties that could
cause actual results to differ materially from those expressed in the
forward‑looking statements. Many of these risks and uncertainties
relate to factors that are beyond the companies' abilities to control
or estimate precisely, such as future market conditions, the behaviors
of other market participants, the effects of the transaction making it
more difficult to maintain existing relationships with employees,
customers or business partners, and other business effects, including
the effects of industry, economic or political conditions, and
therefore undue reliance should not be placed on such statements.
Actual results may differ materially from those in the forward‑looking
statements. For information regarding other related risks, please see
the "Risk Factors" section of ServiceNow's filings with the
Securities and Exchange Commission (the "SEC"), including
its most recent filings on Form 10‑K and Form 10‑Q. ServiceNow assumes
no obligation to update these forward‑looking statements, except as
required pursuant to applicable law.
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