SAN DIEGO, Calif. – Aug. 20, 2012 – ServiceNow (NYSE: NOW), a
leading provider of cloud‑based services to automate enterprise IT
operations, today announced the Computer Education Management
Association (CEdMA) has recognized ServiceNow education services with
the CEdMA Impact award for outstanding, quantified results in
enterprise software training and education. CEdMA is a well‑recognized
networking organization for training executives and professionals.
ServiceNow education services helps enterprise IT organizations
rapidly transform IT through cloud services and expert use of the
ServiceNow platform. This award recognizes ServiceNow education
services team for an 18‑month transformation of the ServiceNow
training organization which has grown from a tiny cost center to a
enterprise‑scale organization serving customers, partners and
employees around the world.
The ServiceNow education services team vision, strong execution and
quantified results were all factors in CEdMA's recognition. To
accommodate the rapid evolution of ServiceNow cloud‑based applications
for IT service automation, the ServiceNow education services team uses
a flexible materials approach. They also utilize simulations, social
media and open‑ended labs. This modern approach helped the team
increase training offerings and boost attendance rates by 500 percent,
all while improving customer satisfaction.
"The ServiceNow education services team has hit a home run and
made a clear and tangible impact to their business," said Pat
Durante, President of CEdMA. "They are a role model for education
teams in the rapidly growing list of technology companies bringing
SaaS solutions to market. The team at ServiceNow has done an
outstanding job of balancing the need for speed and agility with
remarkable results and customer satisfaction."
Jon Lloyd, ServiceNow director of education services, said, "We
quickly executed on a vision to scale out an enterprise IT training
organization while driving value for our customers, partners and
employees. We now meet the educational and training demands of
thousands of students per year. Like the ServiceNow business, our
training program needs to be agile to meet the demands of a growing
customer base while driving product adoption, customer satisfaction
Established in 1991, CEdMA is a premier networking organization for
training executives, managers, and professionals on a management path
within hardware and software companies. More than 300 CEdMA members,
representing more than 85 technology companies, benefit from a range
of exclusive services including bi‑annual industry surveys, bi‑annual
conferences, monthly newsletters, an "ask the members"
forum, and special interest groups. For more information about CEdMA,
please visit www.cedma.org.
ServiceNow is a leading provider of cloud‑based services that
automate enterprise IT operations. We focus on transforming enterprise
IT by automating and standardizing business processes and
consolidating IT across the global enterprise. Organizations deploy
our service to create a single system of record for enterprise IT,
lower operational costs and enhance efficiency. Additionally, our
customers use our extensible platform to build custom applications for
automating activities unique to their business requirements. For more
information visit http://www.servicenow.com.
ServiceNow and the ServiceNow logo are trademarks of ServiceNow. All
other brand and product names are trademarks or registered trademarks
of their respective holders.